Junior Desktop Support Intern

Junior Desktop Support Intern at BMO

As a co-op/intern student at BMO, you will have the opportunity to be heard, keep growing and make a difference. You will be part of our campus program to gain the skills and knowledge needed to take on roles similar to the Junior Desktop Support Intern description.

Our student experience is designed to integrate you to the BMO team from day one by adding value in the work you do. You will have the opportunity to participate in programs such as the Women in Technology Mentorship Program, BMO Social Squad student-led activities, BMO Academy corporate learning platform, and access to various Employee Resource Groups to further develop your network within BMO.

Interested in learning more about our campus program? Stay up-to-date with BMO Campus Recruitment by following us on Instagram @BMO_on_Campus and joining our LinkedIn group BMO Campus Recruiting & Early Talent.

Note: Only students currently enrolled in an academic program and returning to their studies will be considered for Co-op/Internship opportunities. Students who recently graduated are invited to apply to our New Grad opportunities which are available at https://jobs.bmo.com/ca/en/new-grad

To apply for this opportunity, please submit your cover letter, resume and an unofficial copy of your academic transcript. By applying for this general posting, you will be considered for a number of different student opportunities across multiple locations. If you are selected to move forward, you will be provided additional information.

What You'll Do as a Junior Desktop Support Intern

You will monitor, restore service, change, support, and handle day-to-day activities 7/24/365 required to run the mission critical systems for the company, ensuring business service levels are met and environments are managed. You will monitor and ensure service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. This role provides Help/Service Desk support, coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. You will also provide immediate response to production program or system problems and participate in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. You will deploy, implement, and provision applications and infrastructure per deployment plans and infrastructure build guides.

• Break down strategic problems, and analyze data and information to provide insights and recommendations.
• Provide initial triage, investigation and resolution of incidents, including automated code to production, automated recovery scripts and runbook execution.
• Deploy automated code to production.
• Provide end-to-end technology support including computer, applications, network and storage, and root-cause analysis etc.
• Drive and/or promote new processes, systems, technology, and operations and expanded capabilities for performance.
• Proactively monitor system performance and identify operational improvements, ensuring smooth and consistent customer and business partner delivery.
• Support deployment activities, managing implementation issues to resolution.
• Provide initial triage, investigation and ensure fast turnaround times on issue/incident resolution.
• Monitor technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.
• Provide inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.
• Collaborate and engage with the appropriate areas across the bank.
• Develop or help to develop the knowledge assets required for the operation.
• Promote adherence to standards and industry best practices.
• Develop an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.
• Identify opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.
• Stay abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
• Think creatively and propose new solutions.
• Exercise judgment to identify, diagnose, and solve problems within given rules.
• Work mostly independently.

Qualifications

While full-time employees require 3-5 years of experience, as part of the BMO campus program, BMO is looking for motivated individuals with a strong desire to learn. Key qualifications include:

• Understanding of Information Technology operating processes used for systems to ensure effective delivery, including IT Operations mandatory operating standards for monitoring, logging, and alerting.
• Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.
• Technical and/or business functional knowledge of systems, tools, timing, and dependencies.
• Specialized knowledge from education and/or business experience.
• In-depth verbal & written communication skills.
• In-depth collaboration & team skills.
• In-depth analytical and problem solving skills.
• In-depth influence skills.

Compensation and Benefits

The salary range for this position is $50,100.00 - $93,000.00. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role. BMO Financial Group’s total compensation package may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. More details on benefits can be found at: https://jobs.bmo.com/global/en/Total-Rewards

At BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. To find out more visit us at https://jobs.bmo.com/ca/en

Key skills/competency

• IT Support
• Desktop Support
• Incident Management
• Technical Troubleshooting
• System Monitoring
• Application Support
• Network Support
• Customer Service
• Problem Solving
• Service Desk