Fraud Analyst

Fraud Analyst at BMO

The Financial Crimes Unit (FCU) at BMO unifies Cybersecurity, Fraud, Physical Security, and Resilience Planning to combat the increasingly complex global security landscape. This highly collaborative environment significantly enhances BMO’s ability to prevent, detect, respond to, and recover from all security and crisis threats. This role offers a unique opportunity to learn from industry leaders, contribute to a modern security model, and protect our customers and communities.

This is a hybrid position, requiring 2-3 days in the office, located in Halifax (HFX), Montreal (MTL), or Barrie. Banking experience and customer service background are preferred. The typical schedule for this role is Tuesday-Saturday, 4pm-12am AST (3pm-11pm EST).

Role Responsibilities

• Conducts investigations to identify, assess, decision, and report on activities indicating exposure to financial crimes.
• Ensures potential threats and investigations are evaluated, documented, managed, and escalated according to standard operating procedures.
• Provides subject matter expertise and oversight of criminal risk, utilizing a disciplined, intelligence-based approach to detect and research activities and events.
• Aligns activities with criminal risk frameworks and standards to ensure compliance, and supports trending, analysis, and insights generation.
• Provides input and develops recommendations for process and customer service improvements.
• Stays abreast of financial crimes risk trends, relevant regulations, and compliance standards.
• Monitors and analyzes various information from detection systems, tools, reports, or manual sources to evaluate, investigate, and determine necessary actions.
• Supports the collection of evidence and information for incident reports, loss prevention, litigation, criminal prosecution, management information, statistics, and process improvements.
• Documents actions and information gathered throughout investigations to maintain comprehensive account/case files.
• Develops and maintains a strong understanding of financial crime management processes, frameworks, and techniques.
• Gathers and formats data into regular and ad-hoc reports and dashboards.
• Analyzes data and information to provide actionable insights and recommendations.
• Executes routine tasks, such as service requests, transactions, and queries, within established service level agreements.
• Provides timely notification, information, and instructions to internal and external stakeholders regarding incidents as needed.
• Completes complex and diverse tasks within defined rules and limits, including handling escalations from other employees.
• Analyzes issues thoroughly and determines appropriate next steps.

Qualifications

• Knowledge of risk and regulatory requirements applicable to financial crimes is an asset.
• Familiarity with banking products, services, processes, and organization is an asset.
• Possesses specialized knowledge relevant to fraud analysis.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and team skills.
• Good analytical and problem-solving skills.

Key skills/competency

• Financial Crimes
• Fraud Investigation
• Risk Management
• Regulatory Compliance
• Data Analysis
• Customer Service
• Problem Solving
• Communication Skills
• Collaboration
• Banking Operations