Digital Product Owner

Digital Product Owner at BMO

We are seeking a Digital Product Owner with deep expertise in the payments domain, including e-Transfer, Mobile Cheque Deposit, and emerging real-time payment capabilities. The ideal candidate is a self-starter with a deep understanding of the financial payments industry, including emerging trends and regulatory landscapes. Proven ability to lead and run agile development teams, and “1–100” digital product growth.

This role operates at a group/enterprise-wide level, serving as a specialist resource to senior leaders and stakeholders, applying expertise to address unique or ambiguous situations, and implementing changes in response to shifting trends. Broader work or accountabilities may be assigned as needed.

Key Responsibilities

• Develops and delivers the full product development lifecycle from setting strategic objectives to bringing a product to market that delivers business value.
• Researches, investigates, selects, and develops products and services, bridging business requirements with technology capabilities.
• Drives end-to-end product lifecycle including the 'why', 'when', and 'what' of the product, persona development, proof of concepts, backlog management, and product activation through to product retirement.
• Provides the voice of the business to cross-functional product teams to clarify feature, story, and content requirements; creates story acceptance criteria; prioritizes the product backlog; and translates the product vision into a roadmap and actionable tasks.
• Identifies the overall goal of product(s), drives engagement of stakeholders, and leads the adoption of the product.
• Drives the overall customer experience definition and prioritization, enabling a focus on what matters most to our customers.
• Ensures product management and development teams are producing in parallel and are working together effectively and efficiently.
• Builds and sustains high-performing cross-functional teams; monitors and tracks performance, and addresses any issues.
• Addresses blockers related to adoption and correct usage of the product, including communications, documentation, and training.
• Establishes the go-to-market, pricing, and positioning strategies.
• Plans & manages the budget, timeline, and tactical components throughout the product lifecycle.
• Identifies and analyzes market trends to update and improve product usability.
• Ensures that a new product in development, or a new feature of an existing product, is proven to be desirable, viable, and functional.
• Fosters a culture aligned to BMO's purpose, values, and strategy, role modeling BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow-through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.

Qualifications

Typically 7+ years of relevant experience and a post-secondary degree in a related field of study or an equivalent combination of education and experience. This is a seasoned professional role with a combination of education, experience, and industry knowledge.

Intermediate level of proficiency required in:

• Marketing Analysis
• Creative thinking

Advanced level of proficiency required in:

• Process Improvement and optimization
• Business Strategy
• Research and information synthesis
• Business Operations
• Financial & Risk Management
• Product Management
• Learning Agility
• Customer centricity
• Collaboration
• Product Development
• Product Value Proposition and Go-to-Market Assets Definition, Design, and Development
• Technology Business Requirements. Definition, Analysis, and Mapping
• Product Lifecycle Management (Using Agile Methodologies)
• Complex Problem Solving
• Verbal & written communication skills
• Analytical and problem solving skills
• Influence skills
• Collaboration & team skills; with a focus on cross-group collaboration
• Able to manage ambiguity
• Data driven decision making

About BMO

At BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities, and our people. By working together, innovating, and pushing boundaries, we transform lives and businesses and power economic growth around the world.

As a member of the BMO team, you are valued, respected, and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities, we’ll help you gain valuable experience and broaden your skillset.

Key skills/competency

• Payments Domain Expertise
• Agile Product Development
• Product Lifecycle Management
• Customer Experience (CX)
• Go-to-Market Strategy
• Stakeholder Management
• Business Strategy
• Financial Services
• Data-Driven Decision Making
• Cross-functional Collaboration