Software Account Manager

Software Account Manager at BMC Helix

At BMC Helix, trust is not just a word – it's a way of life. We are the AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. Our passion lies in resetting the economics of enterprise IT and helping others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot. We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

Our focus is laser-sharp: delivering real value to our customers by accelerating innovation and applying Agentic AI in digital service and operations management for IT organizations around the world.

Role Overview: Software Account Manager

BMC Helix Sales Professionals have the power to transform entire organizations. With your high-energy, dedication, and passion, you will focus on designing and executing a go-to-market strategy, delivering revenue growth, and ensuring customer happiness. If you are looking for a company that gives you the freedom to expand your role, focuses highly on your professional development through continuous enablement, and provides an environment where you would feel happy to come to work, then Helix is the place to be.

Join us as a Software Account Manager! In this role, you will own a territory where you will be positioning Helix’s iconic and cutting-edge technologies to some of the most prestigious customers.

Key Contributions to Success

• Act as the main point of contact for your customers. Throughout the full sales cycle, you will be supported by top, talented, product-specialized Account Managers, Solution & Value Engineers, as well as a full ecosystem dedicated to Helix’s main strategy: customer centricity.
• Be the business owner of your territory to increase our footprint, build larger deals, and help Helix remain in its well-deserved market leader position.
• Lead as a Helix brand ambassador, both internally and externally, and build trust and confidence with customers, partners, and colleagues through integrity and professionalism.
• As every Helix employee, you will be given the opportunity to learn, be included in global projects, challenge yourself, and be the innovator when it comes to solving everyday problems.

Required Skillset & Experience

• You can embrace, live, and breathe our Helix values every day!
• You have worked effectively as a team member while also providing team-on-team leadership and orchestrating the internal and external resources needed to effectively manage the sales process.
• You have previously demonstrated your ability to further develop your business as a trusted partner by an in-depth understanding of pipeline, business practices, industry trends, and the competitive landscape.

Why Work Here?

At Helix, we’re not hiring for roles—we’re hiring for impact. You’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.

Make Your Mark At Helix

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.

Key skills/competency

• Account Management
• Enterprise Sales
• Go-to-Market Strategy
• Revenue Growth
• Customer Relationship Management
• Business Development
• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• Agentic AI
• Pipeline Management