Job Overview
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Job Description
Cloud FinOps Consultant - Remote
Blue Mantis is seeking experienced FinOps Consultants to join our rapidly growing team. As a cloud customer success manager, you will provide FinOps services to a dedicated customer base, acting as a subject matter expert on cloud billing and licensing. You will resolve complex customer issues and ensure client satisfaction through best practice processes for onboarding, provisioning, tools, reporting, and escalations.
About the Team
The Blue Mantis Cloud FinOps team is experiencing rapid growth, driven by increasing demand and new opportunities. We foster an environment of innovation, collaboration, and career development, making it an exciting place to grow your career.
Key Responsibilities
- Conduct customer business reviews focused on cloud utilization and cost optimization.
- Build and maintain trusted advisor relationships with customers.
- Maintain comprehensive documentation for cloud resource deployment and utilization.
- Define, measure, and monitor KPIs and SLAs for customer satisfaction.
- Own the post-sales customer relationship.
Skills, Knowledge, and Expertise
- Possess or be willing to obtain FinOps Practitioner Certification.
- BS Degree in Business or a Technology-related field; graduate degree appreciated.
- Experience optimizing workflows and implementing process improvement.
- Strong technical and business problem-solving skills.
- Demonstrated interpersonal skills, including mentoring, coaching, and presentation abilities.
- Ability to interact with colleagues and customers at all technical levels.
- Ability to prioritize and manage competing demands.
- Experience working with clients on business solutions.
- One year of prior experience with public cloud billing and licensing models or willingness to learn.
- One year of prior experience in the AWS Management Console and Azure Portal or similar Cloud Portals or willingness to learn.
Key skills/competency
- Cloud FinOps Consultant
- Cloud Billing
- Licensing Models
- Customer Success Management
- Cost Optimization
- Cloud Utilization
- AWS
- Azure
- KPIs and SLAs
- Process Improvement
How to Get Hired at Blue Mantis
- Tailor your resume: Highlight relevant cloud, FinOps, and customer success experience.
- Showcase problem-solving: Emphasize your technical and business acumen in your application.
- Demonstrate client focus: Detail your experience in building trusted advisor relationships.
- Prepare for interviews: Be ready to discuss your understanding of cloud billing and licensing.
- Highlight certifications: Mention your FinOps Practitioner Certification or willingness to obtain it.
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