Data Center Computer Operator

Data Center Computer Operator at Blue Cross Blue Shield of Michigan

Shift – Sunday - Thursday: 3:00pm-11:30pm

Site/Location: Detroit, MI

Under general supervision, the Data Center Computer Operator operates and controls all computing equipment relative to infrastructure and application processing.

Key Responsibilities

• Operates computers and peripheral equipment as required, controlling application processing across all platforms and adhering to production schedules.
• Completes batch job and infrastructure setup requirements, updating processing logs and audit trails, and maintaining utilization records.
• Develops and reviews Knowledge Management documentation for accuracy, and may participate in training peers on operational functions under supervision.
• Analyzes production control procedures to ensure compliance of timely batch processing, performing reruns and restarts to meet service levels.
• Communicates the status of software, hardware, and application processing and monitoring effectively.
• Participates in disaster recovery, executing OCC/Operator functions and operating equipment at the Business Recovery site.
• Creates, updates, and resolves all incidents via the corporate Incident Management Tool, taking corrective action as defined in operating procedures.
• Monitors all OCC systems and application consoles, escalating batch processing issues using CA-7 ABEND resolution, JCL overrides, and queue observation.
• Monitors Distributed batch systems with Tivoli Workload Scheduler for late or abended statuses and escalates as needed.
• Monitors Mainframe MVS operation systems LPARs, responding to master console messages (e.g., canceling user IDs, restarting printers, resolving job contentions).
• Monitors the health of real-time monitoring for applications, servers, and networks using DCRUM, Server Vantage, SolarWinds, Omegaview, and Dynatrace.
• Performs system health checks, including server health check reporting, virus/malware threat monitoring, and holiday call center testing.
• Updates metrics for real-time and production batch and responds to Priority 1 and 2 incidents, including v-text alerts, system alert updates, and conference call participation.
• Fields phone calls, generates questions, and manages emails from support teams.
• Performs monitoring, triage, and escalation of issues to appropriate IT departments for resolution analysis.

Qualifications

• High school graduate or GED equivalent is required.
• Two (2) years college or four (4) years equivalent work experience in Information Technology on mainframe and client server platforms.
• Working knowledge of enterprise hardware, software, operating systems, and peripherals.
• Working knowledge of operator functions within MVS, JES2, CA-7, OMEGAMON, OMEGAVIEW, Tivoli Workload Scheduler, AIX, Connect Direct, Windows, TSO, and EOS.
• Working knowledge of IBM JCL/coding, cataloged procedures, SMS files, batch job restart methods, and overrides.
• Working knowledge of batch submission, processing restrictions, scheduling techniques, alerts, and monitors.
• Working knowledge of using reference manuals to diagnose error codes in operating systems and business applications and taking corrective action.
• General knowledge of business continuity dependencies and recovery procedures for operating systems and application backups and restores.
• Strong analytical and communication skills for creating instructions, responding to inquiries, and relaying instructions.
• Working knowledge of Microsoft Windows XP, EXCEL, WORD, and Outlook.
• Other related skills and/or abilities may be required to perform this job.

Key skills/competency

• Mainframe Operations
• Batch Processing
• Incident Management
• System Monitoring
• Disaster Recovery
• JCL
• CA-7
• Tivoli Workload Scheduler
• MVS
• Problem Resolution