Health Support Coordinator Case Management
@ Blue Cross and Blue Shield of Minnesota

Hybrid
$52,000
Hybrid
Full Time
Posted 2 days ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXXX XXXXXXXXXXX XXXXXXXX******* @bcbsmn.com
Recommended after applying

Job Details

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Joining as a Blue Cross associate means embracing a culture built on values of succeeding together, finding a better way, and doing the right thing.

The Impact You Will Have

This role supports the Care Management department by taking on non-clinical case management tasks. You will enable Health Coaches to focus on clinical aspects while providing essential support in case assignments, data analysis, and project management.

Your Responsibilities

  • Receive, research, and prioritize referrals from mailbox and work queue.
  • Manage department home pages and reassign work based on case type and workload.
  • Track daily queue volume, analyze trends, and report outcomes.
  • Assist with data reporting and perform root cause analysis under management direction.
  • Conduct project management for key initiatives and support pilot projects.
  • Maintain high customer service standards and collaborate with internal and external partners.
  • Apply policies and exercise independent judgment on case-related activities.

Required Skills And Experience

Minimum of 2 years related experience or Bachelor’s degree. Exceptional customer service, data entry, time management, and strong communication skills are essential. Proficiency in MS Office Suite, strong analytical and problem-solving skills, and the ability to handle escalated situations are required.

Preferred Skills And Experience

Experience in claims, call center environments, and familiarity with BCBSMN products and systems is preferred.

Compensation And Benefits

Pay Range: $21.00 - $26.25 - $31.50 Hourly. Compensation is based on various factors including skills and knowledge. A comprehensive benefits package is offered, including medical, dental, vision, life insurance, 401k, PTO, VPTO, and more. For more details, please review our benefits page.

Key skills/competency

  • Case Management
  • Customer Service
  • Data Analysis
  • Project Management
  • Referral Management
  • MS Office
  • Communication
  • Health Coaching Support
  • Vendor Coordination
  • Problem Solving
Apply without a personalized resume

How to Get Hired at Blue Cross and Blue Shield of Minnesota

🎯 Tips for Getting Hired

  • Research Blue Cross and Blue Shield of Minnesota: Understand company culture and mission.
  • Customize your resume: Highlight case management and analysis skills.
  • Showcase technical skills: Emphasize MS Office and data entry abilities.
  • Prepare for behavioral questions: Use examples of strong customer service.

📝 Interview Preparation Advice

Technical Preparation

Review MS Office functionalities and shortcuts.
Practice data entry exercises and analysis techniques.
Learn referral management systems and tools.
Study case management software basics.

Behavioral Questions

Describe handling a challenging customer interaction.
Explain a time you met tight deadlines.
Share experiences managing multiple tasks simultaneously.
Discuss a project you improved through teamwork.

Frequently Asked Questions