Strategic Technical Account Manager
Bloomreach
Job Overview
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Job Description
About Bloomreach
Bloomreach is building the world’s premier agentic platform for personalization. We are revolutionizing how businesses connect with customers by deploying AI agents for a fully personalized customer journey.
About the Role
The Strategic Technical Account Manager is a client-facing role providing technical expertise, hands-on optimization, and deep product guidance for Bloomreach’s top accounts. This role spans the entire Bloomreach product suite and works closely with Customer Success and Account Managers.
What you'll Do
- Product Expertise and Technical Leadership: Maintain platform knowledge, identify issues, and provide actionable solutions.
- Hands-On Optimization and Testing: Support A/B testing, analyze performance data, and implement technical optimizations.
- Proactive Trusted Advisor: Anticipate customer needs, serve as an advisor, and build long-term relationships.
What you'll need
- 5+ years in technical consulting or customer engineering.
- Deep expertise in ecommerce search, ranking models, and personalization.
- Experience with enterprise search or personalization platforms.
- Familiarity with ecommerce platforms like Shopify, BigCommerce, or Salesforce Commerce Cloud.
- Excellent communication and problem-solving skills.
Regional Benefits & More
Includes comprehensive health care, 401k, RSU's/bonus, flexible work hours, personal development programs, and well-being initiatives.
Key skills/competency
- Technical Consulting
- Ecommerce
- Personalization
- Optimization
- A/B Testing
- Analytics
- Platform Integration
- Customer Success
- Technical Support
- AI
How to Get Hired at Bloomreach
- Research Bloomreach's culture: Study mission, values, and employee reviews.
- Tailor your resume: Highlight technical and consulting experience.
- Customize your cover letter: Match skills with job requirements.
- Prepare for interviews: Practice technical and behavioral questions.
- Showcase results: Discuss measurable outcomes from past roles.
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