User Support - On-site Technical Support
Bloomberg · Mumbai Metropolitan Region
- On site
- Full-time
- $60,000 / year
- Mumbai Metropolitan Region
Job highlights
- Provide 24/7 on-site technical solutions.
- Troubleshoot hardware, software, and network issues.
- Deliver exceptional customer service under pressure.
- Detail resolutions using a proprietary ticketing system.
- Requires strong communication and interpersonal skills.
About the role
Technical Support Associate - Mumbai
Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across more than 150 locations around the world, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.
Our Bloomberg On-Site Support (BOS) teams work with urgency to provide 24/7 on-site technical solutions to Bloomberg’s internal and external customers in more than 75 countries. Our customers rely on our technology and the support that we provide to be able to do their jobs in a dynamic, demanding, technology-focused environment. The team are all highly skilled specialists who are able to assist with all Bloomberg hardware (PCs, biometric devices, routers), software and networking infrastructure. We are a one-stop shop of on-site support and do not leave until the job is done.
What’s the role?
You operate as a Technical Support Associate when you are on-site and make valuable contributions to our customers because of your expertise within Bloomberg working closely with other Enterprise Technology teams. You pride yourself in offering top-notch customer solution-focused service by being able to understand and pre-empt needs as well as deliver personal, on-the-ground value, and assistance spotting gaps and implementing changes. You are the calm voice and cool head in a fast-paced environment, but you understand urgency, work hard, have commercial acumen and are customer service driven. Our customers internally and externally count on you daily. Our team is tight, but our culture is wide open, just like our spaces. We challenge and support each other.
This is an on-site role based in Bloomberg's Mumbai office.
We'll Trust You To
- Flexibly support internal and external customer technical needs to resolution
- Troubleshoot technical issues (desktop, network connectivity, etc.) both in the customer’s environment (onsite) as well as remotely
- Deliver an extraordinary level of customer service under pressure, whilst maintaining focus on solving the issue
- Accurately detail fixing steps and resolutions using our proprietary ticketing system
You'll Need To Have
- Demonstrated experience in helpdesk, desktop support or technical support within an enterprise environment
- Extensive experience working with PC software/hardware, networking devices, Windows OS
- Exposure to networking technology (networking hardware, TCP/IP, LAN, and WAN)
- Data centre experience
- Excellent interpersonal and customer-facing skills
- Strong communication skills in English and Hindi
- Willingness to travel to customer sites to provide onsite support as needed
- Flexible coverage schedule to accommodate occasional evening, weekend work (time off in lieu)
We'd Love To See
- Programming knowledge
If This Sounds Like You
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: Why Bloomberg? We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential. Learn More About Our Office And Benefits India | Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success.
Key skills/competency
- Technical Support
- Helpdesk
- Desktop Support
- Network Troubleshooting
- Customer Service
- Windows OS
- Hardware Support
- Software Support
- Communication Skills
- Problem-Solving
Skills & topics
- Technical Support Associate
- Helpdesk
- Desktop Support
- Technical Support
- Troubleshooting
- Hardware Support
- Software Support
- Network Support
- Customer Service
- Bloomberg
- Mumbai
- Windows OS
- TCP/IP
- LAN
- WAN
- Data Center
How to get hired
- Tailor your resume: Highlight relevant experience in helpdesk, desktop support, and enterprise environments, emphasizing PC hardware, software, and networking skills.
- Showcase customer service: Emphasize your ability to deliver extraordinary customer service, problem-solve under pressure, and communicate effectively in English and Hindi.
- Demonstrate technical proficiency: Detail your experience with Windows OS, networking technologies (TCP/IP, LAN, WAN), and data center environments.
- Prepare for on-site challenges: Be ready to discuss your flexibility for travel, occasional evening/weekend work, and your approach to on-site support scenarios.
- Research Bloomberg's culture: Understand their commitment to innovation, client service, and collaborative work environments to align your application and interview responses.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of a Technical Support Associate at Bloomberg Mumbai?
- As a Technical Support Associate at Bloomberg Mumbai, your primary responsibilities include providing 24/7 on-site technical solutions, troubleshooting hardware, software, and network issues for both internal and external customers, and delivering excellent customer service under pressure. You will also be responsible for accurately documenting all fixing steps and resolutions using Bloomberg's proprietary ticketing system.
- What technical skills are essential for this Technical Support Associate role at Bloomberg?
- Essential technical skills for this role include demonstrated experience in helpdesk, desktop support, or technical support within an enterprise environment. You'll need extensive experience with PC software/hardware, networking devices, and Windows OS. Exposure to networking technology like TCP/IP, LAN, WAN, and data center experience is also required.
- Does this Technical Support Associate position require travel or flexible working hours?
- Yes, this Technical Support Associate role requires a willingness to travel to customer sites to provide onsite support as needed. It also involves a flexible coverage schedule to accommodate occasional evening and weekend work, with time off in lieu provided.
- What soft skills are important for a Technical Support Associate at Bloomberg?
- For this Technical Support Associate position at Bloomberg, excellent interpersonal and customer-facing skills are crucial. Strong communication skills in English and Hindi are also necessary, along with the ability to remain calm and focused in a fast-paced, demanding environment while maintaining commercial acumen and a customer service-driven approach.
- How does Bloomberg foster a collaborative environment for its Technical Support teams?
- Bloomberg fosters a collaborative environment through its open culture, where team members are encouraged to challenge and support each other. The BOS teams are described as tight-knit, working together to provide comprehensive on-site support and ensure customer needs are met.
- What kind of growth opportunities can I expect as a Technical Support Associate at Bloomberg?
- While specific growth paths aren't detailed, Bloomberg emphasizes creating opportunities for employees to channel their unique energy and grow to their fullest potential. As a Technical Support Associate, you'll gain valuable experience with Bloomberg's proprietary technology and complex financial systems, providing a strong foundation for career development within the company.