Technical Account Manager - Research

Location

Skillman

Business Area: Data

Ref #: 10045487

Bloomberg runs on data. In our Data business, we're responsible for supplying it. The Content Acquisition (CA) department is responsible for managing, acquiring and integrating content and data from Exchanges, Brokers, Sell-side and other types of providers to drive the value of the Bloomberg Terminal and downstream products! Our Client Service team is responsible for acquiring and managing content which is then made available to our client base. For clients, who use Bloomberg daily, having the ability to access this content in one place makes their workflow more efficient and helps them make more informed decisions. For the contributors of the data, being able to deliver their content in a place that their clients actively operate ensures greater market presence and returns on their distribution efforts.

About the Role

We have an exciting opportunity for a highly motivated individual to join our team as a Technical Account Manager - Research! Your role will be vital in supporting new and existing content providers to the Bloomberg terminal. You will be proactively working with content providers daily to ensure content is delivered in a timely and effective manner. In order to do this, you will need to build strong and lasting relationships with these institutions, have a deep understanding of the technology they use, their goals and challenges and offer outstanding support to them. You will work closely with other business areas to set company strategy around contributed content and ensure your account strategy is aligned with it.

We'll Trust You To

• Hit monthly client touch target metrics
• Keep all outstanding support tickets up to date
• Resolve all new support and implementation tickets within the stated SLA
• Use data to understand what your brokers' needs are
• Devise a game plan for the brokers within your portfolio to show how you will improve their presence on the Bloomberg platform
• Support all clients of the Bloomberg research platform via our ADSK platform

You'll Need To Have

• A bachelor's degree or higher in relevant data technology or financial field, or equivalent professional work experience
• Minimum of 2 years experience working the financial industry or working directly with clients
• Keen interest in relationship management
• Ability to lead and support key accounts, helping them maintain and improve custom systems related to content dissemination
• Experience managing relationships on a technical and business level
• Ability to develop your own ideas and strategies for your accounts
• Excellent interpersonal skills and a desire to work directly with customers
• Excellent customer service mentality while supporting a wide range of client queries via Bloomberg Help desk
• Effective prioritization skills with the ability to work on multiple projects at once
• Capability to find technical solutions to help automate our clients’ workflows and make our internal processes more efficient
• Experience in applying business intelligence to help spot trends, identify gaps and areas for product and content improvements
• An entrepreneurial approach with the confidence to challenge the status quo and a real desire to improve practices and processes
• A collaborative attitude and ability to work with a global team of motivated Product Managers, Technical Account Managers, Content Specialists and Engineering teams to improve our products and exceed our customers' expectations
• Keen interest in the financial markets

We'd Love To See

• Experience in data analytics tools; SQL, Python, business intelligence tools or similar

Key skills/competency

• Relationship Management
• Technical Support
• Data Acquisition
• Financial Industry Knowledge
• Client Service
• Workflow Automation
• Business Intelligence
• Content Management
• Strategic Alignment
• Communication Skills
• SQL