Customer Success Analyst

Overview

Join Block's Afterpay team where everyone wins. With a global presence and a mission to empower financial freedom, you will support customers and retailers by integrating operational excellence with strategic evolution.

The Role

As a Customer Success Analyst, you are responsible for bridging operational execution with strategic design. Your work spans in-lane expertise, cross-functional leadership, and proactive solution design. You will be the voice of Customer Success, ensuring customer retention, satisfaction, and long-term value.

Key Responsibilities

• Operational Excellence: Partner with Vendor Management Operations, support cross-functional teams, and drive accountability.
• Strategic Focus: Define OKRs, map customer journeys, and diagnose systemic issues.
• Integrated Execution: Move from root cause analysis to designing scalable, compliant solutions.

You Have

Minimum 2 years experience in a strategic/analytical role, and 1+ year driving cross-functional projects. Demonstrated ability to analyze operational metrics and influence outcomes without direct authority.

Preferred Qualifications

Deep product or policy knowledge in FinTech or related fields, experience with process improvement methodologies, and a track record of scaling solutions across business units.

Culture & Benefits

Block is committed to an inclusive workplace with benefits such as remote work, flexible time off, medical insurance, and more. We encourage diversity and offer reasonable accommodations throughout the hiring process.

Application Guidelines

Submit up to 9 active applications within 60 days. Reapplications are permitted 90 days after a previous review. Block uses AI tools for efficient application processing.

Key skills/competency

Customer Success, Operational Excellence, Cross-Functional Leadership, Data Analysis, OKRs, Vendor Management, Process Improvement, Strategic Design, FinTech, Compliance