Associate Quality Manager | Overwatch Rush
Blizzard Entertainment · Barcelona, Catalonia, Spain
- On site
- Full-time
- $120,000 / year
- Barcelona, Catalonia, Spain
Job highlights
- Lead QA for Overwatch Rush mobile game.
- Ensure product quality and process improvement.
- Manage and develop testing teams.
- Collaborate with development leadership.
- Analyze metrics and report on risks.
About the role
Associate Quality Manager | Overwatch Rush
Welcome, heroes!
Overwatch Rush is a new top-down Hero shooter designed specifically for mobile, set in the Overwatch universe. Overwatch Rush is being developed by a dedicated team with deep mobile experience. Join us as we expand the Overwatch universe and bring fresh new adventures to players across all platforms!
Your Mission And About Blizzard Quality Assurance (QA)
At Blizzard Entertainment, we pour our hearts and souls into everything we create. Best known for iconic video game universes, including Warcraft, Overwatch, Diablo, and StarCraft, we’ve been creating genre-defining games for millions of players around the world for more than 30 years. We’re on a quest: bring our dreams to life and craft the most epic entertainment experiences…ever. Hard work, iteration, and polish go into the Blizzard “secret recipe,” but the most important ingredients come from talented people who share our vision.
The concept of “Blizzard polish,” that is, the infinite care and loving detail put into every aspect of our games, is something we take seriously and pride ourselves on delivering to our players. It’s a responsibility shared across the company – and its undisputed heart and soul is Blizzard QA. Blizzard QA is a close-knit team; we care about iteration, problem-solving, and succeeding as a group. We genuinely love what we do for a living and expect the same from everyone who joins us!
Job Summary
The Associate Quality Manager oversees Quality Assurance (QA) operations and testing for assigned team and product, ensuring software quality and process improvement. The Associate Quality Manager is a pivotal figure in ensuring the success and quality of our products, leading a team responsible for testing initiatives aligned with senior leadership strategies. They collaborate closely with leadership and key partners, offering valuable insights and services to enhance product quality. With a focus on quality and continuous improvement, they oversee all aspects of test execution and reporting, ensuring deliverables meet high standards. Their role involves creating and monitoring metrics and analyzing product quality and risks. Additionally, they play a key role in developing their team and leadership talent, championing best practices, and driving the long-term vision for quality assurance.
What You Bring To The Table
- Lead a test team for a product, ensuring alignment with senior leadership initiatives and strategy across globally distributed teams.
- Collaborate with development leads and provide high-value, quality-related services to the product area.
- Oversee team test execution and reporting, ensuring the quality of all deliverables, workflows, and relationships.
- Host test closure activities, such as testware evaluation, knowledge transfer, and retrospectives.
- Create, monitor, and control metrics impacting product and team quality, analyzing product quality and usability, associated system limitations, and reporting on risk.
- Collaborate with senior leadership on shifting work or resources to promote test quality, software development best practices, and enhanced customer experience.
- Develop training materials for the project team and lead workshops for test leadership requirements.
- Lead and support projects and initiatives with regional teams, cross-functional partners, and QA teams. Provide resources and assistance and oversee adherence to the master test plan for the product.
- Provide leadership, support and guidance to the assigned team, ensuring their performance is managed effectively and fostering a productive, positive, collaborative work culture.
- Champion efforts that build synergy, trust, collaboration, and inclusivity within the organization.
- Own and manage relationships with key partners, resources, colleagues, and leaders ensuring transparency around critical decisions and trade-offs.
- Performs other duties as assigned.
Minimum Requirements
Experience
- Minimum 6 years of experience in Quality Assurance.
- Minimum 2 years directing the work of individual contributors and multiple levels of management and teams.
- Experience with game engines, content and asset editors, and shared technology.
Knowledge & Skills
- Bachelor’s Degree in a related field preferred.
- Thorough understanding of Software Development Life Cycle (SDLC), specifically QA processes in agile and waterfall development environments.
- Practical knowledge of relational databases such as Oracle, MySQL, & SQLServer.
- Thorough understanding of Jira process for their team, able to navigate their project and enter defects with no oversight.
- Proven ability to analyze, interpret, and act on data sets and complex workflows.
- Excellent written and verbal communication, planning, organization, and time management skills.
Extra Points
- Mobile OS knowledge.
- White box testing experience.
- Certifications: PMP, Scrum Master and/or Product Owner, ISTQB.
- Coding Knowledge: XML / HTML, JavaScript, Python, Java, C / C++ / C#, SQL.
- High level of gaming knowledge and/or skill.
- Passion for Blizzard’s line of products and services.
Key skills/competency
- Quality Assurance
- Test Management
- Agile Methodologies
- Team Leadership
- Process Improvement
- Risk Analysis
- Metrics and Reporting
- Software Development Life Cycle (SDLC)
- Mobile Gaming
- Cross-functional Collaboration
Skills & topics
- Associate Quality Manager
- Quality Assurance
- QA Lead
- Game Development
- Mobile Gaming
- Overwatch
- Blizzard Entertainment
- Test Management
- Agile
- SDLC
How to get hired
- Tailor your resume: Highlight 6+ years in QA and 2+ years in leadership roles, emphasizing game development experience.
- Showcase technical skills: Detail your understanding of SDLC, agile/waterfall, databases (Oracle, MySQL, SQLServer), and Jira.
- Demonstrate leadership: Provide examples of managing teams, fostering collaboration, and driving quality initiatives.
- Express passion: Articulate your knowledge of mobile gaming, Blizzard's products, and any relevant certifications or coding skills.
- Prepare for interviews: Be ready to discuss your approach to quality assurance, team management, and problem-solving in a game development context.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of an Associate Quality Manager at Blizzard Entertainment for the Overwatch Rush project?
- As an Associate Quality Manager for Overwatch Rush, you will oversee all Quality Assurance (QA) operations and testing for the assigned mobile game. This includes leading the test team, ensuring software quality, driving process improvements, collaborating with development leads, analyzing product quality and risks through metrics, and developing your team's talent.
- What specific experience is required for the Associate Quality Manager role on the Overwatch Rush team?
- The minimum requirements include at least 6 years of experience in Quality Assurance, with a minimum of 2 years spent directing individual contributors, multiple levels of management, and teams. Experience with game engines, content/asset editors, and shared technology is also essential.
- Does Blizzard Entertainment prefer candidates with a specific degree for the Associate Quality Manager position?
- While a Bachelor's Degree in a related field is preferred, it is not strictly mandatory. The emphasis is placed on practical experience and a thorough understanding of Quality Assurance processes, SDLC, and relevant technologies.
- What technical skills are important for an Associate Quality Manager at Blizzard working on Overwatch Rush?
- Key technical skills include a strong understanding of the Software Development Life Cycle (SDLC), QA processes in agile and waterfall environments, practical knowledge of relational databases (Oracle, MySQL, SQLServer), and proficiency with Jira. Experience with mobile OS, white box testing, and coding languages like XML, HTML, JavaScript, Python, Java, C/C++/C#, and SQL are considered advantageous.
- How does Blizzard QA foster a collaborative work culture within teams like the one for Overwatch Rush?
- Blizzard QA emphasizes a close-knit team environment where iteration, problem-solving, and group success are paramount. The Associate Quality Manager is expected to champion efforts that build synergy, trust, collaboration, and inclusivity, fostering a productive, positive, and collaborative work culture among their assigned team.
- What does 'Blizzard polish' mean in the context of the Associate Quality Manager role for Overwatch Rush?
- 'Blizzard polish' refers to the infinite care and loving detail put into every aspect of their games. As an Associate Quality Manager, you will be a key part of delivering this high standard of quality to players, ensuring that the Overwatch Rush mobile game meets Blizzard's iconic level of polish.
- Are there any specific certifications that are beneficial for an Associate Quality Manager candidate at Blizzard?
- Yes, certifications such as PMP, Scrum Master and/or Product Owner, and ISTQB are considered extra points and can enhance a candidate's application for the Associate Quality Manager role.
- What is the expected work arrangement for the Associate Quality Manager position at Blizzard Entertainment?
- The job description does not explicitly state the work arrangement (on-site, hybrid, or remote). However, given the emphasis on collaborative culture and the nature of game development, it is likely an on-site or hybrid role based at Blizzard's headquarters.