Customer Service Representative

Blaze: Heating, Cooling, Electrical & Plumbing · Raleigh, NC

On site
Full-time
$45,000 / year
Raleigh, NC

Job highlights

Respond to customer inquiries and schedule service calls.
Manage high call volumes using multiple platforms.
Coordinate with field staff for efficient service.
Requires 1-2 years customer service experience.
Offers comprehensive benefits and growth opportunities.

About the role

Customer Service Representative at Blaze Heating, Cooling, Electrical & Plumbing

Blaze Heating, Cooling, Electrical, Plumbing Generators is looking for the best Customer Service Representative in the area to join our top-tier team. Trade doubt for direction and focus on your career!

What We Offer

Weekly Pay & Paid Training
Medical, Dental, Vision Insurance
Health Savings Account
Short & Long Term Disability
Company Paid Life Insurance
PTO including vacation and holiday
Matching 401(k) 4% Match + ROTH IRA
On-going training & development
Growth opportunities

What You Will Do

Respond to customer inquiries via phone or email in a timely and professional manner.
Schedule service calls and appointments for HVAC, electrical, and plumbing services, ensuring field staff has a full schedule.
Make outbound calls to customers to follow up on inquiries, service requests, and bookings.
Confirm appointments with customers and make necessary schedule adjustments.
Ensure accurate data entry and update customer records in the CRM system.
Monitor job status and coordinate with field staff for timely service delivery.
Provide customers with accurate information on service options, availability, and pricing.
Manage and prioritize a high volume of calls for efficiency and productivity.
Optimize field staff assignments and minimize downtime by working closely with the scheduling team.
Communicate promotions, discounts, and available services to customers.
Demonstrate strong multitasking skills by efficiently navigating multiple platforms simultaneously (Five9, Microsoft Teams, ServiceTitan, Hatch, Dexcomm).

What You Bring

1-2 years of customer service experience, preferably in the Trades (HVAC, Plumbing, or Electrical) industry.
Experience using ServiceTitan is preferred but not required; training will be provided for the right candidate.
Excellent verbal and written communication skills.
Strong organizational and time management abilities.
Ability to multitask and manage high volumes of inbound and outbound calls.
Proficient in using customer service software and CRM systems.
Positive attitude and a strong commitment to customer satisfaction.
Ability to work in a fast-paced environment.
Willingness to learn and adapt to new technologies and procedures.
Pre-employment background check and drug test may be conducted, subject to law.

Hours

Training: First four weeks, Monday-Friday, 8 AM - 5 PM.
Post-Training Option 1: Sunday - Thursday, flexible 8-hour shift (10 AM - 7 PM).
Post-Training Option 2: Sunday - Thursday, 8 AM - 7 PM (weekdays in office; weekends remote).

Pay Range

$40,000 - $45,000 per year

If this sounds like a long-term career move for you, apply today!

Key skills/competency

Customer Service
Scheduling
CRM Software
Communication Skills
Problem Solving
Multitasking
Time Management
HVAC, Plumbing, Electrical Industry Knowledge
ServiceTitan
Fast-Paced Environment

Skills & topics

Customer Service
Representative
CSR
Scheduling
Customer Support
Call Center
HVAC
Plumbing
Electrical
ServiceTitan
CRM
Communication
Teamwork
Problem Solving
Blaze

How to get hired

Tailor your resume: Highlight your customer service experience, especially in the trades, and any CRM software proficiency.
Showcase soft skills: Emphasize your communication, multitasking, and problem-solving abilities in your application.
Prepare for interviews: Be ready to discuss your customer service approach and how you handle high-volume environments.
Express enthusiasm: Clearly state your interest in a long-term career move with Blaze and your commitment to customer satisfaction.

Technical preparation

Practice navigating multiple software interfaces.,Familiarize yourself with CRM system functionalities.,Study common HVAC, plumbing, electrical terms.,Role-play handling customer service scenarios.

Behavioral questions

Describe a time you handled a difficult customer.,How do you prioritize tasks under pressure?,How do you ensure accurate data entry?,What motivates you in a fast-paced role?

Frequently asked questions

What are the primary responsibilities of a Customer Service Representative at Blaze?: As a Customer Service Representative at Blaze, you will handle customer inquiries via phone and email, schedule service calls for HVAC, electrical, and plumbing, make outbound follow-up calls, manage schedules, and ensure accurate data entry in the CRM system. You'll also coordinate with field staff to ensure timely service delivery and communicate service options and promotions to customers.
What experience is required to be a Customer Service Representative at Blaze?: Blaze requires a minimum of 1-2 years of experience in customer service, with a preference for experience in the Trades industry (HVAC, Plumbing, or Electrical). While experience with ServiceTitan is a plus, Blaze is happy to train the right candidate who lacks prior ServiceTitan experience.
What are the work hours and arrangement for this Customer Service Representative role?: During the initial four weeks of training, the hours are Monday-Friday, 8 AM to 5 PM. After training, you can choose between a flexible 8-hour shift on Sunday-Thursday (10 AM - 7 PM) or an 8 AM - 7 PM shift on Sunday-Thursday. Some weekend work is remote, while weekdays are in the office.
What benefits does Blaze offer to its Customer Service Representatives?: Blaze offers a comprehensive benefits package including weekly pay, paid training, medical, dental, and vision insurance, a Health Savings Account, short and long-term disability, company-paid life insurance, PTO, and a matching 401(k) with a ROTH IRA option. They also provide ongoing training and development with growth opportunities.
What software will I use as a Customer Service Representative at Blaze?: You will be expected to demonstrate strong multitasking skills by efficiently navigating and managing multiple platforms simultaneously. These include Five9, Microsoft Teams, ServiceTitan, Hatch, and Dexcomm (a third-party overflow partner).
How important is customer satisfaction in this role?: Customer satisfaction is paramount. Blaze emphasizes a positive attitude and a strong commitment to ensuring customers are happy with the services provided. Your role is crucial in creating a positive customer experience from the first point of contact.
Can I apply for this Customer Service Representative role if I don't have ServiceTitan experience?: Yes, you can. While familiarity with ServiceTitan is preferred, Blaze explicitly states they are happy to train the right candidate without prior ServiceTitan experience. Your customer service skills and willingness to learn are key.

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About the role

Customer Service Representative at Blaze Heating, Cooling, Electrical & Plumbing

What We Offer

Weekly Pay & Paid Training
Medical, Dental, Vision Insurance
Health Savings Account
Short & Long Term Disability
Company Paid Life Insurance
PTO including vacation and holiday
Matching 401(k) 4% Match + ROTH IRA
On-going training & development
Growth opportunities

What You Will Do

Respond to customer inquiries via phone or email in a timely and professional manner.
Schedule service calls and appointments for HVAC, electrical, and plumbing services, ensuring field staff has a full schedule.
Make outbound calls to customers to follow up on inquiries, service requests, and bookings.
Confirm appointments with customers and make necessary schedule adjustments.
Ensure accurate data entry and update customer records in the CRM system.
Monitor job status and coordinate with field staff for timely service delivery.
Provide customers with accurate information on service options, availability, and pricing.
Manage and prioritize a high volume of calls for efficiency and productivity.
Optimize field staff assignments and minimize downtime by working closely with the scheduling team.
Communicate promotions, discounts, and available services to customers.
Demonstrate strong multitasking skills by efficiently navigating multiple platforms simultaneously (Five9, Microsoft Teams, ServiceTitan, Hatch, Dexcomm).

What You Bring

1-2 years of customer service experience, preferably in the Trades (HVAC, Plumbing, or Electrical) industry.
Experience using ServiceTitan is preferred but not required; training will be provided for the right candidate.
Excellent verbal and written communication skills.
Strong organizational and time management abilities.
Ability to multitask and manage high volumes of inbound and outbound calls.
Proficient in using customer service software and CRM systems.
Positive attitude and a strong commitment to customer satisfaction.
Ability to work in a fast-paced environment.
Willingness to learn and adapt to new technologies and procedures.
Pre-employment background check and drug test may be conducted, subject to law.

Hours

Training: First four weeks, Monday-Friday, 8 AM - 5 PM.
Post-Training Option 1: Sunday - Thursday, flexible 8-hour shift (10 AM - 7 PM).
Post-Training Option 2: Sunday - Thursday, 8 AM - 7 PM (weekdays in office; weekends remote).

Pay Range

$40,000 - $45,000 per year

If this sounds like a long-term career move for you, apply today!

Key skills/competency

Customer Service
Scheduling
CRM Software
Communication Skills
Problem Solving
Multitasking
Time Management
HVAC, Plumbing, Electrical Industry Knowledge
ServiceTitan
Fast-Paced Environment

How to get hired

Tailor your resume: Highlight your customer service experience, especially in the trades, and any CRM software proficiency.
Showcase soft skills: Emphasize your communication, multitasking, and problem-solving abilities in your application.
Prepare for interviews: Be ready to discuss your customer service approach and how you handle high-volume environments.
Express enthusiasm: Clearly state your interest in a long-term career move with Blaze and your commitment to customer satisfaction.

Frequently asked questions

What are the primary responsibilities of a Customer Service Representative at Blaze?

As a Customer Service Representative at Blaze, you will handle customer inquiries via phone and email, schedule service calls for HVAC, electrical, and plumbing, make outbound follow-up calls, manage schedules, and ensure accurate data entry in the CRM system. You'll also coordinate with field staff to ensure timely service delivery and communicate service options and promotions to customers.

What experience is required to be a Customer Service Representative at Blaze?

Blaze requires a minimum of 1-2 years of experience in customer service, with a preference for experience in the Trades industry (HVAC, Plumbing, or Electrical). While experience with ServiceTitan is a plus, Blaze is happy to train the right candidate who lacks prior ServiceTitan experience.

What are the work hours and arrangement for this Customer Service Representative role?

During the initial four weeks of training, the hours are Monday-Friday, 8 AM to 5 PM. After training, you can choose between a flexible 8-hour shift on Sunday-Thursday (10 AM - 7 PM) or an 8 AM - 7 PM shift on Sunday-Thursday. Some weekend work is remote, while weekdays are in the office.

What benefits does Blaze offer to its Customer Service Representatives?

Blaze offers a comprehensive benefits package including weekly pay, paid training, medical, dental, and vision insurance, a Health Savings Account, short and long-term disability, company-paid life insurance, PTO, and a matching 401(k) with a ROTH IRA option. They also provide ongoing training and development with growth opportunities.

What software will I use as a Customer Service Representative at Blaze?

You will be expected to demonstrate strong multitasking skills by efficiently navigating and managing multiple platforms simultaneously. These include Five9, Microsoft Teams, ServiceTitan, Hatch, and Dexcomm (a third-party overflow partner).

How important is customer satisfaction in this role?

Customer satisfaction is paramount. Blaze emphasizes a positive attitude and a strong commitment to ensuring customers are happy with the services provided. Your role is crucial in creating a positive customer experience from the first point of contact.

Can I apply for this Customer Service Representative role if I don't have ServiceTitan experience?

Yes, you can. While familiarity with ServiceTitan is preferred, Blaze explicitly states they are happy to train the right candidate without prior ServiceTitan experience. Your customer service skills and willingness to learn are key.