Clerical Officer

Clerical Officer at Blacktown City Council

Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 450,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs. Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community and people from more than 180 different birthplaces and languages.

With $26.43 billion regional economy, Blacktown City is also home to 34,000 businesses. Working at Blacktown City Council provides widespread, exciting professional opportunities. Our Council is leading the transformation of Blacktown City and Western Sydney. We are implementing a vision for a modern city, full of opportunity for our residents and businesses.

Our Council is led by highly skilled and experienced professionals, working with talented and passionate teams across a diverse range of business units. We are delivering high quality, customer-focused services, experiences, and facilities, and leading a program of strategic planning, activity and investment.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About The Opportunity

An exciting opportunity is available for a motivated, capable, and experienced Clerical Officer to join our Portal and Gateway Administration Team on a term contract, part-time basis for up to 12 months.

In this role, you will specialise in processing applications submitted through the NSW Planning Portal and provide vital support to professional staff within our Development Services Unit.

The successful candidate will manage all applications lodged via the NSW Planning Portal and deliver high‑quality customer service both over the phone and at the Planning counter. You will contribute significantly to the daily operations of Council’s Development Services team by offering informed guidance, supporting internal stakeholders, and helping ensure the best possible outcomes for our community.

Essential Qualifications and Experience

• A minimum of 12 months’ work experience in a similar role
• Knowledge of applicable legislation/regulations
• Computer literate
• Demonstrated commitment to customer service
• Ability to work within a team environment
• Availability to work flexible working hours
• Current class C driver’s licence.

Desirable Skills

• Relevant office experience and good keyboard skills
• Demonstrated ability to work in a team environment
• Ability to deal efficiently with multiple tasks
• Data entry experience, high volume.

Remuneration And Benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

• Entry level for this position starts at $1,315.70 per week, pro-rata
• 23-hour working week
• Employee benefits such as leave entitlements (where applicable), 12% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

Our Commitment to Safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Applying for the Clerical Officer Role

To apply, use our fast and easy-to-use online application process:

• Have your resume and any other relevant documentation ready to attach.
• Have a personal email address ready to use and complete your application without 'logging out' of the system.
• Review the questions and decide on your responses before commencing your application.

Key skills/competency

• Administration
• Customer Service
• Data Entry
• NSW Planning Portal
• Application Processing
• Teamwork
• Office Support
• Legislation Compliance
• Communication
• Time Management