Vice President, DevOps & Application Support Engineering

About This Role

At BlackRock, technology resilience and operational excellence are foundational. As a Vice President, DevOps & Application Support Engineering with a strong Java engineering background, you will lead the reliability, automation, and production stability of mission-critical enterprise-scale software.

You will combine deep systems engineering, strong operational instincts, and hands-on automation expertise with the ability to understand and troubleshoot Java-based services & modern tech stack. This hybrid profile strengthens your capacity to drive end-to-end service ownership—runtime operations to incident leadership.

About Post Trade Accounting (PTA)

• A major strategic area within Aladdin and one of BlackRock’s largest engineering investments.
• Responsible for the systems that ensure accurate, scalable, and efficient accounting across global operations.
• Expanding into data analytics and pipeline initiatives using Snowflake, Redis, and Kafka to manage high-volume, real-time data.
• Collaborates closely with Product, Operations, and other Engineering teams to deliver business-critical capabilities.
• Agile and collaborative environment that values technical depth, quality, and innovation.

Key Responsibilities

• Act as the senior owner for production stability and service reliability.
• Implement and refine monitoring, alerting, and observability using Prometheus, Grafana, Splunk, and OpenTelemetry.
• Ensure production readiness through capacity planning, change reviews, and disaster-recovery exercises.
• Drive long-term remediation by translating operational learnings into engineering backlog priorities.
• Influence service design toward operability, observability, and supportability.
• Lead major incident management, including triage, stakeholder communication, and root-cause analysis.
• Work closely with L1/L2/L3 support teams to define escalation paths, SLAs, and handover processes.
• Design and promote agentic automation solutions to reduce repetitive manual tasks across DevOps and Application Support workflows.
• Champion a shift from reactive support toward proactive, intelligent operations.
• Bridge gaps between Engineering and Operations through shared technical context.

Qualifications / Competencies

• B.S./M.S. in Computer Science, Engineering, or related discipline.
• 8+ years of professional experience across DevOps, SRE, Product Engineering and/or Production Support roles.
• Strong knowledge of Java and Spring-based services, and enterprise integration patterns.
• Strong hands-on experience with observability and monitoring stacks.
• Exposure to AI-assisted tooling for operations, automation, or observability.
• Solid understanding of distributed systems and event-driven architectures.
• Proven incident leadership and calm decision-making under pressure.
• Excellent communication skills and ability to influence engineering and operations teams.
• Experience with Sybase, SQL Server, Snowflake, Cassandra, Redis, and Kafka is a plus.

Nice to Have

• Experience with service resiliency patterns or multi-region deployments.
• Experience with Kubernetes, Docker, or cloud-native environments (AWS/GCP).
• Familiarity with financial systems, accounting, or investment technology.

Key skills/competency

• Production Stability
• Service Reliability
• Incident Management
• DevOps Automation
• Java Engineering
• Observability
• Distributed Systems
• Cloud-Native Architectures
• Stakeholder Communication
• Root Cause Analysis