Vice President, Aladdin Data Platform Managed Services
BlackRock
Job Overview
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Job Description
About This Role
The Vice President, Aladdin Data Platform Managed Services is a hands on execution leader responsible for flawless daily operations across global L1/L2 support, onboarding, platform reliability, incident management, and client servicing for BlackRock teams and clients. The role drives disciplined operational practices, predictable outcomes, and rigorous monitoring, triage, SLA enforcement, and production stability.
Key Responsibilities
- Platform Operations & L1/L2 Support: Run global L1/L2 operations with precise incident triage, monitoring, and documentation.
- Pipeline & Use Case Onboarding: Lead onboarding workflows ensuring engineering, data, and operations deliverables for seamless go lives.
- Client Servicing & Experience: Own client service operations with timely delivery, feedback loops, and prompt issue closure.
- Transformation & AI Innovation: Implement AI-led workflows and incremental automation to improve performance.
- Incident & Problem Management: Lead incident calls, ensure quality RCAs, and drive MTTR reductions with structured follow through.
Skills & Qualifications
Deep understanding of data platforms (cloud, data lakes, warehouses, streaming), ETL/ELT orchestration, monitoring, observability, service management, incident, problem and change management. Proven ability to manage client impacting operations, enforce SLAs/SLOs, drive automation and AI based improvements, along with strong analytical, communication, and stakeholder management skills.
Benefits & Work Model
BlackRock offers a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, and Flexible Time Off. The hybrid work model requires four days in-office and one day remote weekly, with variations based on group requirements.
About BlackRock
BlackRock is dedicated to helping people achieve financial well-being. Its mission depends on the success of its employees, who are provided with substantial support, networks, and development opportunities.
Key skills/competency
- Data Platforms
- Operations
- Incident Management
- Onboarding
- Client Servicing
- SLAs
- AI Automation
- ETL/ELT
- Monitoring
- Stakeholder Management
How to Get Hired at BlackRock
- Customize your resume: Highlight operations and AI automation skills.
- Research BlackRock: Familiarize with their culture and mission.
- Prepare for technical questions: Focus on data platforms and incident management.
- Practice behavioral responses: Emphasize leadership and stakeholder management.
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