Portfolio Services and Client Relationship Specialist

About This Role

The Private Data Service (PDS) team at BlackRock provides world-class expertise in the collection and validation of investment data for investors in alternative assets. PDS streamlines the exchange of data between limited and general partners, allowing investors continuous access to accurate and standardized data. Private Data Service is a part of Aladdin Business, comprising over 1,500+ professionals responsible for implementing and supporting Aladdin clients, sales, and marketing, and ensuring the Aladdin Community maximizes Aladdin products through engagement and education.

We are seeking process-driven data Analysts with a financial and client relationship background to join the data governance team. This role involves processing, analyzing, validating, and reviewing financial information submitted to a large provider of risk finance in Luxembourg. Our client enhances the lending capacity of financial intermediaries and stimulates bank lending to SMEs and medium-sized enterprises by providing guarantees that encourage financial intermediaries to increase lending volumes.

The Portfolio Services and Client Relationship Specialist will process, analyze, and validate periodic investor reports from financial intermediaries. Key tasks include reviewing transaction performance by monitoring outstanding amounts, defaults, and triggers, investigating warnings, and escalating issues as required. The role demands daily communication with financial intermediaries and the client to obtain investor reports and information for successful processing, analysis, and inclusion of transaction data in the client’s database.

Key Responsibilities

• Drive and deliver an excellent client experience through daily interactions.
• Actively participate in the continuous improvement of control environment, policies, and procedures, including drafting and updating team documentation.
• Obtain and review quarterly inclusion reports.
• Analyze and monitor monthly/quarterly investor reports data within the client’s in-house system.
• Perform preliminary checks on monthly/quarterly investor data.
• Verify compliance and quality of data provided in investor reports against contractual terms.
• Send weekly status summaries to the client.
• Draft quarterly risk reports.
• Communicate daily with internal and external stakeholders to ensure timely delivery, analysis, and flagging of potential concerns per agreements.
• Troubleshoot and support Financial Intermediaries.
• Perform data input activities.
• Assist stakeholders with ad hoc tasks and project work.

Requirements

• Bachelor’s degree in finance, economics, or an equivalent field, combined with 2-4 years of work experience, preferably in a multinational environment.
• Customer and data-focused with strong client service/relationship and data management experience, coupled with a passion for service excellence.
• Comfortable liaising with clients and internal stakeholders at all levels.
• Excellent written and oral communication skills in English; additional languages like French, Spanish, German, or Italian are advantageous.
• Ambitious, proactive problem solver with a positive, ‘can-do’ attitude, and a willingness to stretch and grow beyond your comfort zone.
• Exceptional attention to detail and strong analytical skills.
• Ability to prioritize and deliver tasks as promised, maintaining high quality and consistent results.
• Strong planning and organizational skills, with the ability to manage own priorities to meet deadlines.
• Reliable and trusted team player with strong integrity and ethics.
• Driven to be a productive part of a high-functioning, collaborative team, and to thrive in a high-expectation, high-impact environment.
• Proficient with Excel and other MS Office applications, and the ability to quickly learn proprietary systems.
• Results-oriented and able to ‘roll up the sleeves’ to accomplish crucial tasks.

Our Benefits

To help you stay energized, engaged, and inspired, BlackRock offers a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge, and be there for the people you care about.

Our Hybrid Work Model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes, and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued, and supported with networks, benefits, and development opportunities to help them thrive.

Key skills/competency

• Data Analysis
• Client Relationship Management
• Financial Reporting
• Data Validation
• Risk Monitoring
• Stakeholder Communication
• Excel Proficiency
• Process Improvement
• Attention to Detail
• Problem Solving