Incident Management Analyst

Incident Management Analyst at BlackRock

At BlackRock, we offer an unparalleled opportunity to work at one of the top FinTech companies globally. Our Aladdin platform serves over 200 leading corporations, managing a significant portion of the world's assets. We are a global yet close-knit team dedicated to providing exceptional support to our business partners and clients. BlackRock champions diversity in values, identities, and ideas, offering benefits like Flexible Time Off and collaborative workspaces.

An Incident Management Analyst will define relationships with IT teams globally, gaining exposure to diverse applications and technologies used at BlackRock. This provides a holistic view of how functional teams and technology converge to deliver essential services to end-users.

While our team possesses a wide range of skills, we are particularly interested in candidates with expertise in Strong Leadership, Data-driven Analysis, Linux, Networking Concepts, Distributed Databases, and Cloud Platform offerings like Microsoft Azure and Google. If these areas align with your passion, we encourage you to connect with us.

Team Overview

The Mission Control organization is an integral part of the Aladdin Product Group Platforms Team at BlackRock. This team is crucial for enhancing the Aladdin client experience through robust operational support and control across our core investment systems.

Who We Are Looking For

We are seeking an Incident and Problem Manager to join our Service Management team. The ideal candidate will have a passion for technical troubleshooting and the ability to effectively direct a team through multiple simultaneous incidents. This role demands a proactive problem solver capable of identifying trends and quickly mastering new technologies and proprietary systems.

A successful Incident Management Analyst will be responsible for the end-to-end management of incidents, including leading, driving, facilitating, and chairing all investigation activities, meetings, and conference calls. This involves forming collaborative action plans with clear actions, roles, and deadlines, and ensuring their timely completion.

Qualifications

Candidates are encouraged to possess and demonstrate the following:

• Requirement to work on weekends (Saturdays and Sundays).
• Requirement to start work during early hours at 6:30 AM SGT.
• 2+ years’ experience in the role of Incident Manager.
• Familiarity with industry-standard Incident and Problem Management practices.
• An understanding of running services on Cloud infrastructure solutions.
• Experience in application monitoring solutions.
• Ability to leverage data-driven analytics tools.
• Understanding of operating within an ITIL framework.
• Previous experience working in the Financial Services or Technology industry.
• Scripting or basic development language skills to automate common tasks.
• Strong interpersonal and communication skills, both written and verbal, adept at communicating with all levels of the business and technical parts of the organization.
• Excellent organizational skills and attention to detail.
• Self-directed, effective at prioritization, takes full ownership of responsibilities, and is a diligent teammate.
• Adaptive individual, able to multi-task and adjust in a fast-paced environment.
• Experience with any of the Incident Management tools like ServiceNow, Remedy, etc.

Our Benefits

To help you stay energized, engaged, and inspired, BlackRock offers a wide range of benefits. These include a strong retirement plan, tuition reimbursement, comprehensive healthcare coverage, support for working parents, and Flexible Time Off (FTO) to ensure you can relax, recharge, and be there for your loved ones.

Our Hybrid Work Model

BlackRock’s hybrid work model is designed to foster a culture of collaboration and apprenticeship, enriching the employee experience while providing flexibility. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require additional in-office time based on their specific roles and responsibilities. We prioritize increasing impactful in-person interactions, aligning with our commitment to performance and innovation. New joiners can expect this hybrid model to accelerate their learning and onboarding at BlackRock.

About BlackRock

At BlackRock, our mission is to help more people achieve financial well-being. Our clients, and those they serve, are building retirement savings, funding education, buying homes, and launching businesses. Their investments also bolster the global economy by supporting businesses, financing infrastructure, and driving innovation. This mission is realized through our smartest investment: our employees. We are dedicated to creating an environment where colleagues feel welcomed, valued, and supported with comprehensive networks, benefits, and development opportunities to thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation, and other protected attributes at law.

Key skills/competency

• Incident Management
• Problem Management
• Technical Troubleshooting
• ITIL Framework
• Cloud Platforms (Azure, Google)
• Linux Operating System
• Networking Concepts
• Distributed Databases
• Data-driven Analysis
• Scripting Languages