Analyst Client Experience
BlackRock
Job Overview
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Job Description
About This Role
This role sits within Preqin, a part of BlackRock. Preqin revolutionizes private markets data and technology for clients globally by complementing the Aladdin technology platform to deliver comprehensive investment solutions.
Within the CX Redistribution Partnerships team under the Preqin Client Success organization, you will help Redistribution Partners utilize Preqin’s data, workflows, and delivery channels effectively. The role involves technical and operational support by troubleshooting inquiries and resolving operational and data-related questions.
In This Role You Will
- Provide high-quality support via chat, email, and phone.
- Troubleshoot inquiries on data methodology, mappings, taxonomy, and feeds.
- Collaborate with Client Engagement, Product, Data, Engineering, and Operations teams.
- Identify improvement opportunities and contribute to process enhancements.
- Continuously learn about Preqin’s data, tools, private markets content, and systems.
The Ideal Candidate
You should communicate clearly, manage multiple priorities in a fast-paced environment, work well with global teams, and bring analytical skills along with proficiency in Microsoft Excel. Familiarity with tools such as Snowflake, Metabase, or Postman is a plus.
Our Benefits & Hybrid Work Model
BlackRock offers a wide range of benefits including retirement investment tools, education reimbursement, health resources, family support, and Flexible Time Off. The hybrid model requires at least 4 days in the office per week with flexibility for 1 work-from-home day.
About BlackRock
BlackRock is dedicated to helping people achieve financial well-being, supporting clients in key financial life events and fueling economic progress. Inclusive and equal opportunity, BlackRock invests in its people through extensive benefits and development opportunities.
Key skills/competency
- Client Support
- Data Analysis
- Excel
- Communication
- Technical Troubleshooting
- Collaboration
- Operational Excellence
- Private Markets
- Process Improvement
- Hybrid Work
How to Get Hired at BlackRock
- Customize your resume: Highlight client support and data skills.
- Research BlackRock: Understand their mission and culture.
- Emphasize technical skills: Include Excel and data troubleshooting experience.
- Prepare for interviews: Be ready for scenario-based questions.
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