Director, Issuer Risk Management
Blackhawk Network · United States
- Hybrid
- Full-time
- $225,000 / year
- United States
Job highlights
- Lead global risk strategy for prepaid products.
- Manage fraud, disputes, and approval rates.
- Develop ERM, BCP, and DRP initiatives.
- Oversee fraud investigations and law enforcement liaison.
- Build world-class fraud and risk programs.
About the role
About Blackhawk Network
Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.
This position may be performed remotely anywhere within the United States except for the State of Alaska, North Dakota, or South Dakota. Employees located within 50 miles of a BHN office will be considered a "Hybrid" employee and are required to come into the office 2 days per week based on office schedule.
Overview
The Blackhawk Network Compliance & Risk Department seeks a full-time Director of Issuer Risk Management. We are looking for a high-performing professional to develop and execute the risk management strategy for Blackhawk Network’s global portfolio of prepaid products and distribution channels. The role will oversee a team that will identify, investigate and research all areas of fraud.
This individual will also be responsible for developing our early-stage ERM program, which includes the company’s Business Continuity and Disaster Recovery Planning efforts.
Responsibilities
Fraud and Investigations
- Manage the end to end processes required to manage disputes, losses and approval rates for BHN's open loop and related portfolios, including meeting loss targets.
- Lead a team to identify, evaluate and research all actual or potential fraud risks relating to Blackhawk Network’s open loop financial products.
- Escalate significant risk issues to the appropriate teams, and monitor corrective actions, where needed.
- Advise the Chief Compliance Officer and General Counsel in escalated issues related to risk management and control and provide options for resolution.
- Develop analytics, reports and presentations that deliver insights into the fraud environment.
- Act as the subject matter expert on risk and fraud trends in the prepaid industry across all risk categories (stolen cards, stolen identity, account takeover, victim-assisted fraud, counterfeit cards, etc.)
- Direct the vision for the next generation of risk strategy and infrastructure for managing risk associated with our products, services, distribution channels, and technology platforms.
- Develop a roadmap and initiatives for building a world-class fraud and risk-management program.
- Partner with Business and Product owners on a global basis to assess new products, services, and technology platforms to ensure they align with established risk appetite.
- Oversee all fraud investigations and liaise with law enforcement agencies where necessary.
Qualifications
- 10+ years leading fraud risk management for debit, credit or prepaid card portfolios, with loss and approval rates responsibilities
- Advanced analytical skills. Able to perform and teach complex analysis
- Outstanding ability to lead, influence, and build consensus across different groups.
- Ability to communicate very well in writing and in person.
- Process-driven with the ability to design and implement solutions for increased efficiency and management oversight.
- Excellent interpersonal skills with the ability to build collaborative relationships with various business units that play key roles in the regulatory reporting process or in the development of supporting systems.
- Strategic and tactical analysis, consultative, and decision making skills.
- Ability to work in a fast-paced and dynamic environment with a drive to deliver outstanding results.
- Organizational awareness with an understanding of how to involve others in the group to complete mission critical tasks.
Education
- BA in business, business administration, or a related field + 12 + years experience w/ 3+ yrs in a people mgmt role
- At least 10 years of relevant work experience, including managerial experience, in a compliance, audit or risk-related field.
We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.
Benefits
Salary Range for all U.S. Residents (excluding Alaska, California, North Dakota, South Dakota): $166,760.00 to $225,148.00
Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.
EEO Statement
Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104 .
Key skills/competency
- Director of Issuer Risk Management expertise
- Fraud risk management
- Prepaid card portfolios
- Loss and approval rate management
- Risk strategy development
- Enterprise Risk Management (ERM)
- Business Continuity Planning (BCP)
- Disaster Recovery Planning (DRP)
- Team leadership and management
- Cross-functional collaboration
Skills & topics
- Director
- Risk Management
- Issuer
- Fraud
- Compliance
- Prepaid Cards
- Financial Products
- Team Leadership
- Enterprise Risk Management
- Blackhawk Network
How to get hired
- Tailor your resume: Highlight your 10+ years in fraud risk management, especially for card portfolios, emphasizing loss and approval rate responsibilities.
- Showcase leadership: Detail your experience managing teams and influencing cross-functional groups, as this role requires strong consensus-building.
- Quantify achievements: Use data to demonstrate your success in developing risk strategies and implementing solutions for efficiency and oversight.
- Emphasize AI integration: Mention any experience using AI tools to enhance fraud detection or risk management processes.
- Prepare for interviews: Be ready to discuss your strategic and tactical analytical skills, consultative approach, and decision-making abilities in a fast-paced environment.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the salary range for the Director of Issuer Risk Management role at Blackhawk Network?
- The salary range for this position in the U.S. (excluding Alaska, North Dakota, and South Dakota) is $166,760.00 to $225,148.00 annually. Actual pay depends on factors like education, experience, and certifications.
- Is the Director of Issuer Risk Management position remote or hybrid at Blackhawk Network?
- This position can be performed remotely from anywhere in the United States, except for Alaska, North Dakota, or South Dakota. Employees within 50 miles of a BHN office will be considered hybrid and expected to work in the office two days per week.
- What are the key responsibilities for the Director of Issuer Risk Management at Blackhawk Network?
- Key responsibilities include developing and executing the global risk management strategy for prepaid products, managing fraud and investigations, overseeing disputes and losses, developing the ERM program, and leading a team to identify and research fraud risks.
- What qualifications are essential for the Director of Issuer Risk Management role at Blackhawk Network?
- Essential qualifications include over 10 years of experience leading fraud risk management for card portfolios, advanced analytical and communication skills, proven leadership abilities, and experience in designing and implementing risk solutions.
- Does Blackhawk Network value experience with AI in their hiring for the Director of Issuer Risk Management role?
- Yes, Blackhawk Network specifically seeks candidates who have implemented and utilized AI tools to enhance work, improve processes, or deliver measurable results in risk management or related areas.
- What educational background is preferred for the Director of Issuer Risk Management position at Blackhawk Network?
- A BA in business, business administration, or a related field is preferred, along with 12+ years of experience, including at least 3 years in a people management role. A minimum of 10 years of relevant work experience in compliance, audit, or risk is also required.
- What benefits does Blackhawk Network offer to full-time employees, including the Director of Issuer Risk Management?
- Benefits include a 401k with employer match, medical, dental, vision insurance, 12 paid holidays, sick pay accrual, parental leave, life insurance, disability insurance, flexible spending accounts, wellness benefits, and flexible time off.