Consultant - IT Desktop Engineer @ Black Box
placeBengaluru, Karnataka, India
attach_money $85,000
businessOn Site
scheduleFull Time
Posted 6 hours ago
Your Application Journey
Interview
Email Hiring Manager
***** @blackbox.com
Recommended after applying
Job Details
Overview
The Consultant - IT Desktop Engineer at Black Box is responsible for configuring, testing, and deploying hardware and software for local and remote users.
Responsibilities
- Configure, test, and deploy hardware and software to users.
- Diagnose and resolve PC network issues.
- Troubleshoot and repair break/fix issues.
- Configure, troubleshoot and support Video Conferencing systems.
- Provide solutions by identifying problems and researching answers.
- Train users in basic troubleshooting and efficient PC usage.
- Respond to service requests in a timely, professional manner.
- Provide remote support via phone and remote support software.
- Create, monitor, update, and close tickets using Service Now.
- Adhere to Black Box corporate, technology and security policies.
- Remain current on technical and operational details regarding PC products.
Key skills/competency
- Desktop Support
- Hardware Deployment
- Software Installation
- Troubleshooting
- Networking
- Video Conferencing
- Remote Support
- Service Now
- User Training
- Technical Support
How to Get Hired at Black Box
🎯 Tips for Getting Hired
- Research Black Box's culture: Review mission, values, and recent news.
- Customize your resume: Highlight IT and support experience.
- Practice technical scenarios: Prepare for troubleshooting questions.
- Prepare for behavioral interviews: Focus on customer support examples.
📝 Interview Preparation Advice
Technical Preparation
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Review hardware deployment procedures.
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Practice configuring software setups.
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Brush up on network troubleshooting basics.
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Learn Service Now ticketing operations.
Behavioral Questions
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Describe a challenging support situation.
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Explain your teamwork experience.
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Detail a time you prioritized tasks.
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Discuss handling demanding customers.
Frequently Asked Questions
What technical skills are required for Consultant - IT Desktop Engineer at Black Box?
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How important is experience with Service Now for this Black Box role?
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Can I apply if I have limited video conferencing support experience at Black Box?
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What interview questions should I expect for the IT Desktop Engineer role at Black Box?
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How is remote support handled for the Consultant - IT Desktop Engineer position at Black Box?
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