Technical Setup Specialist

About BizzyCar

BizzyCar is a B2B SaaS company transforming the automotive care experience for consumers, dealerships, and manufacturers. Our mission is to simplify car repairs, enabling consumers to resolve issues like recalls without leaving home or work. Through our automated platform, we streamline the process from manufacturers to dealers to customers, significantly reducing notification times and making repair scheduling seamless. Dealers benefit from increased repair revenue and strengthened customer relationships, while OEMs avoid costly fines.

We are solving a $22B industry challenge, with over 70 million cars on the road having unresolved recalls. BizzyCar is a fast-paced, results-driven company with an experienced leadership team skilled in building high-value businesses. Employees enjoy competitive pay, equity opportunities, and medical benefits. While we’re a dispersed team, we prioritize collaboration and meet quarterly to maintain our strong culture.

About The Role

As a Technical Setup Specialist, you will be the driving force behind a customer’s successful start with BizzyCar. You’ll manage the technical setup process, including running customer Kickoff calls and handling the initial technical/integration configuration process for new customers. The Technical Setup Specialist owns this critical enablement process to ensure that new customers are up and running efficiently within a timeline that ranges from a few days to up to three weeks.

You’ll work closely with our new customers, members of the Customer Success team, DMS and Scheduling tool vendors, and Sales to ensure that every new customer’s BizzyCar setup and technical integration is accurately configured, integrated, and verified for go-live.

What You'll Do

• Serve as the primary, initial point of contact during the setup phase for new customers
• Facilitate the initial customer Kickoff call and own all follow ups to continue the setup process
• Connect each customer’s DMS and Scheduler tool integrations
• Troubleshoot any initial scheduling errors
• Update configurations
• Process historical data via BizzyCar’s back-end, The Hive
• Schedule test appointments and facilitate pre-launch checks
• Launch rooftops to allow for BizzyCar outreach to begin
• Maintain clear, proactive communication with new customers on timelines, deliverables, and next steps throughout the setup process
• Document setup procedures and contribute to internal knowledge bases and playbooks.
• Ensure a smooth handoff to Customer Success post-setup, including a detailed configuration summary

Qualifications

• 2+ years of experience in a technical onboarding, implementation, or IT support role, preferably in a SaaS or automotive tech environment.
• Strong understanding of software configuration, APIs, and integration workflows.
• Familiarity with dealership management systems (DMS) or automotive CRM platforms is a major plus.
• Clear, professional communication skills—both written and verbal.
• Highly organized and able to manage multiple setup projects in parallel.
• Comfortable working in a fast-paced, customer-facing environment.
• Experience with tools like Salesforce or HubSpot is a bonus.

Compensation

Base salary: $65,000–$70,000

Target bonus: Performance-based bonus opportunity in addition to base pay

Why You'll Love This Role

• You own the customer’s first impression. You’ll be the person who gets new customers live and successful on BizzyCar, setting the foundation for long-term value and strong relationships.
• Clear ownership, clear outcomes. This role has a defined start and finish for each setup. You’ll know what success looks like and see the impact of your work every week.
• Technical work with real-world impact. You’ll work hands-on with integrations, configurations, and data, helping customers solve real operational problems, not theoretical ones.
• Cross-functional exposure. You’ll collaborate closely with Customer Success, Sales, and third-party vendors, giving you a broad view of how a SaaS business operates.
• Fast-paced but structured. The work moves quickly, but there are clear processes, timelines, and expectations, making this a great role for someone who likes staying organized and driving things to completion.
• Room to grow. As BizzyCar scales, this role can grow into deeper technical specialization, implementation leadership, or broader Customer Success opportunities.
• Remote flexibility with real connection. You’ll work remotely while still being part of a highly collaborative team that values communication, ownership, and getting things done right.

Benefits

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and benefits package including paid time off, medical, dental, 401k, vision and equity benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. To learn more about our company please visit: www.BizzyCar.com.

What We Offer

• Competitive salary and benefits package
• Opportunities for growth and professional development
• Collaborative, innovative work environment with a passionate team
• The chance to make an impact in a high-growth, cutting-edge company at the forefront of automotive technology

BizzyCar, Inc. does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

At this time, the company does not provide sponsorship for U.S. visas or immigration benefits. To that end, the company does not provide financial, legal or administrative support for employment-based U.S. immigration benefits. In compliance with the Immigration Reform and Control Act of 1986, and as a condition of employment, all employees must complete the Form I-9 and present unexpired documents showing that the employee is legally authorized to work for any employer in the United States.

Key skills/competency

• Technical Onboarding
• SaaS Implementation
• API Integration
• Software Configuration
• DMS (Dealership Management Systems)
• Customer Communication
• Project Management
• Troubleshooting
• Data Processing
• CRM Software (Salesforce, HubSpot)