Technical Setup Specialist

About BizzyCar

BizzyCar is a B2B SaaS company that revolutionizes the automotive care experience for consumers, dealerships, and manufacturers. Our core mission is to simplify car repairs, enabling consumers to resolve issues like recalls without leaving their home or work. Through our advanced automated platform, we streamline processes from manufacturers to dealers to customers, significantly reducing notification times and making repair scheduling seamless. Dealers benefit from increased repair revenue and strengthened customer relationships, while OEMs avoid costly fines.

We are actively solving a significant $22 billion industry challenge, with over 70 million cars on the road currently having unresolved recalls. BizzyCar operates as a fast-paced, results-driven company, led by an experienced leadership team skilled in building high-value businesses. Employees at BizzyCar enjoy competitive compensation, equity opportunities, and comprehensive medical benefits. Although we operate as a dispersed team, we prioritize strong collaboration and meet quarterly to foster and maintain our robust company culture.

About The Role

As a Technical Setup Specialist, you will be the driving force behind a customer’s successful start with BizzyCar. This critical role involves managing the entire technical setup process, including leading customer Kickoff calls and handling the initial technical and integration configuration for all new customers. The Technical Setup Specialist owns this vital enablement process, ensuring that new customers are efficiently up and running within a timeline that typically ranges from a few days to up to three weeks.

You will work in close collaboration with our new customers, members of the Customer Success team, DMS and Scheduling tool vendors, and the Sales team. Your objective will be to ensure that every new customer’s BizzyCar setup and technical integration is accurately configured, fully integrated, and thoroughly verified for a smooth go-live.

What You'll Do

• Serve as the primary, initial point of contact during the setup phase for new customers.
• Facilitate the initial customer Kickoff call and own all follow-ups to continue the setup process.
• Connect each customer’s DMS and Scheduler tool integrations.
• Troubleshoot any initial scheduling errors.
• Update configurations as needed.
• Process historical data via BizzyCar’s back-end system, The Hive.
• Schedule test appointments and facilitate pre-launch checks.
• Launch rooftops to allow for BizzyCar outreach to begin.
• Maintain clear, proactive communication with new customers on timelines, deliverables, and next steps throughout the setup process.
• Document setup procedures and contribute to internal knowledge bases and playbooks.
• Ensure a smooth handoff to Customer Success post-setup, including a detailed configuration summary.

Qualifications

• 2+ years of experience in a technical onboarding, implementation, or IT support role, preferably within a SaaS or automotive tech environment.
• Strong understanding of software configuration, APIs, and integration workflows.
• Familiarity with dealership management systems (DMS) or automotive CRM platforms is a major plus.
• Clear, professional communication skills—both written and verbal.
• Highly organized and able to manage multiple setup projects in parallel.
• Comfortable working in a fast-paced, customer-facing environment.
• Experience with tools like Salesforce or HubSpot is a bonus.

Compensation

Base salary for this role is between $65,000 and $70,000, complemented by a performance-based bonus opportunity.

Why You'll Love This Role

• Own the customer’s first impression: You’ll be the person who gets new customers live and successful on BizzyCar, setting the foundation for long-term value and strong relationships.
• Clear ownership, clear outcomes: This role has a defined start and finish for each setup. You’ll know what success looks like and see the impact of your work every week.
• Technical work with real-world impact: You’ll work hands-on with integrations, configurations, and data, helping customers solve real operational problems, not theoretical ones.
• Cross-functional exposure: You’ll collaborate closely with Customer Success, Sales, and third-party vendors, giving you a broad view of how a SaaS business operates.
• Fast-paced but structured: The work moves quickly, but there are clear processes, timelines, and expectations, making this a great role for someone who likes staying organized and driving things to completion.
• Room to grow: As BizzyCar scales, this role can grow into deeper technical specialization, implementation leadership, or broader Customer Success opportunities.
• Remote flexibility with real connection: You’ll work remotely while still being part of a highly collaborative team that values communication, ownership, and getting things done right.

Benefits

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and benefits package including paid time off, medical, dental, 401k, vision and equity benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. To learn more about our company please visit: www.BizzyCar.com.

What We Offer

• Competitive salary and benefits package.
• Opportunities for growth and professional development.
• Collaborative, innovative work environment with a passionate team.
• The chance to make an impact in a high-growth, cutting-edge company at the forefront of automotive technology.

Key skills/competency

• Technical Onboarding
• SaaS Implementation
• API Integration
• Software Configuration
• DMS Systems
• Automotive CRM
• Customer Communication
• Project Management
• Troubleshooting
• Data Processing