Client Service Associate
BizIQ - Smart Growth Marketing · United States
- Hybrid
- Full-time
- $33,280 / year
- United States
Job highlights
- Manage Google Business Pages for small businesses.
- Optimize business listings for local search rankings.
- Enhance online visibility and customer engagement.
- Collaborate with clients for accurate business information.
- Track performance and provide optimization recommendations.
About the role
Client Service Associate
Are you passionate about digital marketing and local SEO? Do you have a knack for optimizing business listings and enhancing online visibility? BizIQ - Smart Growth Marketing is looking for a skilled Client Service Associate to manage Google Business Pages for small to medium-sized businesses. This dynamic role involves optimizing business information, boosting local search rankings, managing customer reviews, and ensuring data accuracy across online platforms.
About The Company
At BizIQ, our mission is to accelerate business growth through innovative and affordable digital marketing solutions. We are a trusted Google Featured Partner, with a success record of helping over 36,000 small businesses enhance their online presence. Nationally recognized for our award-winning culture and listed on the Inc 5000 as one of the fastest-growing companies, we also hold an A+ BBB rating for ethical business conduct. With a vision to impact 150,000 businesses, our organization is built on a foundation of commitment to our core values: Growth Mindset, Results Oriented, Innovative, Inspirational, Accountable and Transparency.
OBJECTIVES
- Claim and verify Google Business Pages for small to medium-sized business accounts.
- Optimize business listings with accurate and compelling information, ensuring alignment with client branding.
- Implement local search optimization strategies to enhance businesses' visibility on Google.
- Conduct keyword research and integrate relevant terms to improve local search rankings.
- Ensure the accuracy and consistency of business information across all online platforms.
- Collaborate with clients to gather and update relevant details for optimal online representation.
- Track and report on the performance of Google Business Pages, providing insights and recommendations for improvement.
- Utilize analytics tools to measure the impact of local optimization efforts.
- Effectively conduct onboarding calls with new and existing clients to review important details about their account and/or business information.
- Actively contribute to the success of new hires by being available to assist with onboarding, peer training, and knowledge sharing as needed.
- Be open to participating in special projects or cross-functional initiatives that support team goals, operational improvements, or strategic company objectives.
COMPETENCIES
- Excellent verbal and written communication skills
- Understanding of internet marketing and content writing
- Excellent customer service and phone support skills
- Strong efficiency on Internet Browsers and Computer Navigation
- Expert in English grammar, spelling, and punctuation
- Strong emphasis on attention to detail and time management
- Extremely well organized, with the ability to work well under pressure
- Detail-oriented with a commitment to data accuracy and consistency.
Experience And Education
Experience in a similar role within a client facing or digital marketing industry is required. Experience in a remote setting with communicating over text, email and video is preferred. An Associate's or Bachelor's degree in marketing, business, or a related field is a big plus.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer. Prolonged periods attending or presenting on video calls with camera on. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.
Company Benefits & Perks
- Health Benefits: United Health Medical plans (with Company HSA Contribution), MetLife Dental plans, Vision plan, Life Insurance, Disability Insurance and more
- Paid Time Off: 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidays
- Retirement Savings: 401K
- Parental leave: Inclusive and supportive parental leave policy
- Peer-to-peer Recognition: We call it BizBucks - a rewards program where you can receive weekly prizes including Amazon gift cards or other prices.
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to a diverse and inclusive workplace, BizIQ values a staff reflective of our community. We hire talent at all levels, regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability. We actively foster inclusion within our company and in all interactions with clients, candidates, and partners.
Key skills/competency
- Client Service
- Digital Marketing
- Local SEO
- Google Business Pages
- Customer Relationship Management
- Data Accuracy
- Performance Tracking
- Keyword Research
- Online Visibility
- Communication Skills
Skills & topics
- Client Service Associate
- Digital Marketing
- Local SEO
- Google Business Pages
- Customer Service
- Online Marketing
- Small Business Growth
- Search Engine Optimization
- Marketing Specialist
- Client Relations
How to get hired
- Tailor your resume: Highlight digital marketing, local SEO, and client service experience.
- Showcase your skills: Emphasize communication, attention to detail, and computer navigation.
- Research BizIQ: Understand their mission, values, and Google Featured Partner status.
- Prepare for interviews: Be ready to discuss client interactions and SEO strategies.
- Highlight remote experience: If applicable, stress your comfort with virtual communication tools.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of a Client Service Associate at BizIQ - Smart Growth Marketing?
- As a Client Service Associate at BizIQ, your main responsibility will be managing Google Business Pages for small to medium-sized businesses. This includes optimizing business listings, boosting local search rankings, managing customer reviews, and ensuring data accuracy across online platforms. You will also conduct onboarding calls and contribute to team success through training and special projects.
- What experience is required for the Client Service Associate role at BizIQ?
- The role requires experience in a client-facing or digital marketing industry, with a focus on local SEO and Google Business Pages management. Experience in a remote setting is preferred, and an Associate's or Bachelor's degree in marketing, business, or a related field is a plus.
- What are BizIQ's core values and how do they relate to this role?
- BizIQ's core values are Growth Mindset, Results Oriented, Innovative, Inspirational, Accountable, and Transparency. As a Client Service Associate, you'll embody these by driving client growth, delivering results, thinking creatively about optimization, maintaining accountability for data accuracy, and being transparent with clients and colleagues.
- What kind of benefits does BizIQ - Smart Growth Marketing offer its employees?
- BizIQ offers comprehensive benefits including health insurance (medical, dental, vision), life and disability insurance, paid time off (15 days annually plus holidays), a 401K retirement savings plan, and a supportive parental leave policy. They also have a peer-to-peer recognition program called BizBucks.
- How does BizIQ ensure diversity and inclusion in its hiring process for the Client Service Associate position?
- BizIQ is committed to diversity and inclusion, valuing a staff reflective of the community. They hire talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster an inclusive workplace for everyone.