Solutions Architect - Austin, Remote

Solutions Architect

You're the person in the meeting who spots the real problem before anyone else sees it. A customer says "our builds are slow" - you ask three precise questions, cut through the noise, and you already know it's a transitive dependency being re-resolved on every run.

You use your sharp knowledge and instinct to solve real impact cases. At Bitrise, our customers aren't solo developers tinkering with side projects. We're talking to mobile engineering teams with 100+ engineers shipping apps to millions of users around the globe. When something breaks in their CI pipeline, it's not a minor inconvenience; it's hundreds of blocked engineers. And when something clicks, even just targeted tweaks that slash build times by 25%, the impact ripples across the entire organization. You don't just react to support customers; you help improve how teams ship. This is the kind of moment that brings deep satisfaction.

About the Role

As a Solutions Architect, you'll live closest to these moments. You're the trusted technical voice our biggest customers turn to when things get gnarly - the one who can drop into a tangled build failure, untangle it, and leave the team better equipped than before. But you're more than a firefighter. You help customers grow on the platform, and you carry the signal from the field back to our Product and Engineering teams, shaping what gets built next. If you want a platform to do meaningful technical work, develop thought leadership, and influence the direction of mobile DevOps, this is where you make that happen.

Compensation

$109,500-$185,000 + 20% variable pay

Ideal Candidate Profile

• 5+ years of experience in software development
• Experience with mobile app development or its processes
• Experience with shell scripting
• Published an app to the App/Play Store
• Experience setting up CI pipelines
• General knowledge of DevOps best practices
• Experience working with cross-functional teams
• A high level of accuracy and attention to detail
• Excellent communication and interpersonal skills
• Proven track record of building and nurturing customer relationships
• A driven, enthusiastic, and “can do” attitude coupled with the desire for end-to-end ownership
• Advanced technical skills to confidently discuss customer needs and business goals and a desire for continued learning!
• Fluent written and spoken English
• Excellent problem-solving and communication skills
• Willingness to travel onsite with clients as needed

What would really knock our socks off

• Experience in a Solutions Architect or as a Pre or Post-Sales Engineer role at a technology company
• Track record of public thought leadership
• Start-up or scale-up experience
• Understanding of computer networking

What you'll do as a Solutions Architect at Bitrise

• Be a trusted advisor to Bitrise customers, demonstrating how the company addresses their business requirements.
• Remain up-to-date on industry best practices, acting as a subject matter expert for customers around mobile development best practices.
• Collaborate with Bitrise product and engineering teams to provide feedback and industry trends, helping shape the product roadmap.
• Work with developers from our largest customers to debug complex Mobile DevOps issues, with a focus on CI/CD.
• Act as a technical escalation point for the global support team.
• Be a thought leader for Bitrise in the marketplace, including attending and speaking at conferences, hosting webinars, and writing blog posts.
• Assist Customer Success Managers in providing technical consultancy during the onboarding of enterprise customers.
• Build deep relationships with technical champions within our customer base to enable them to become company advocates.
• Drive successful business outcomes across our enterprise customers through educating, training, designing, and aiding in the implementation of their company solution.
• Help shape and execute on strategies that lead to strong user adoption.

What we offer

• The opportunity to learn about app development by playing a crucial role in the mobile development process for the world’s most successful companies.
• The security of working in a financially stable, growing company with an ever-expanding global customer base.
• A competitive stock options package.

About Bitrise

Bitrise is a continuous integration and delivery platform, built by and for mobile app developers. Our mission? To help everyone build and operate better mobile apps. By streamlining, automating, and optimizing recurring mobile development processes, we free up time and resources for creative, interesting, and impactful development tasks, resulting in better, faster releases.

As a successful graduate of Y Combinator, we are born of the same DNA as Airbnb, Reddit, and Dropbox. Since Bitrise was launched in 2015, we have grown exponentially: Today, tens of thousands of developers release apps via Bitrise that end up on billions of mobile devices around the world. Some of the teams who already trust us are Tripadvisor, Shopify, or GoDaddy. Pick up any mobile device, and chances are you’ll encounter multiple apps that were built on Bitrise. Working at Bitrise means contributing to all of that.

Key skills/competency

• Solutions Architect
• Mobile App Development
• CI/CD
• DevOps
• Technical Consulting
• Customer Relationship Management
• Problem Solving
• Thought Leadership
• Product Roadmap
• Software Development