Associate, Payment & Risk Operations @ Bitpanda
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About Bitpanda
We simplify wealth creation. Founded in 2014 in Vienna, Austria, Bitpanda empowers first-time investors and experts to invest in cryptocurrencies, crypto indices, stocks, precious metals, and commodities with any sized budget, 24/7. Our global team, operating across different cultures and time zones, serves over 6 million customers, positioning us as one of Europe’s safest and most secure platforms.
Your Mission
As an Associate, Payment & Risk Operations at Bitpanda, your mission is to conduct pre-execution transaction monitoring to prevent financial crime and system abuse. You will assess unusual activity using evidence and data to balance risk and impact for both the company and its users.
What You’ll Do
- Evaluate suspicious patterns and anomalies in crypto and fiat transactions.
- Identify and execute additional checks, taking full ownership of follow-ups.
- Support internal teams with escalations and meet established SLAs.
- Communicate directly with customers via email and live chats.
- Assist senior team members by compiling information on emerging fraud trends.
Who You Are
You are passionate about fraud prevention, proactive in your interventions, and outcome-focused. You have relevant experience in fraud prevention, preferably in a cryptocurrency or Fintech setting, and thrive in dynamic environments. Flexibility to work evening shifts and weekends when required is essential.
What’s in It for You
- Hybrid-working model with 25 Work From Anywhere days.
- Competitive total compensation including stock options.
- Market-leading benefits shaped by our Time & Flexibility policies.
- Company-wide and team events, both virtual and in-person.
- Bitpanda swag and the opportunity to grow with a leading investment platform.
Key Skills/Competency
- Fraud Prevention
- Transaction Monitoring
- Risk Assessment
- Data Analysis
- Cryptocurrency
- Fintech
- Customer Communication
- Escalation Management
- Hybrid Work
- Team Collaboration
How to Get Hired at Bitpanda
🎯 Tips for Getting Hired
- Research Bitpanda's culture: Study their mission, values, and news.
- Customize your resume: Highlight fintech and fraud prevention expertise.
- Emphasize transaction monitoring: Demonstrate previous relevant experience.
- Prepare for technical questions: Brush up on evidence-based risk assessment.
- Practice communication skills: Be ready for customer interaction scenarios.