VIP Product Operations Manager

About Us

Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com. Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions. We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget!

What you'll do

• Deeply analyze the pain points and needs of VIP users, improve the VIP services and rights of the platform, and improve the retention and activity of major customers through effective operation strategies.
• Combining important businesses such as spot trading, contracts, wealth management, and US stock tokens, we can output effective strategies for VIPs, increase their user base and product penetration.
• Work closely with the product team, business team, Customer Manager (RM), and regional marketing team to integrate resources and develop and implement effective VIP growth strategies.
• Based on Data Analysis and growth needs, optimize VIP layering and lifecycle management system to improve business target effectiveness.
• Monitor market trends and competitor dynamics, adjust operational strategies in a timely manner, and maintain a leading competitive advantage.
• Plan and organize marketing activities for VIP customers, improve customer participation and active level through content operation, marketing activities, etc., and promote the deepening of Customer relationship.

What you'll need

• Language proficiency: Proficient in Chinese and English, able to communicate fluently in writing and speaking.
• Work experience: More than 2 years of user operation related work experience, with experience in large customer operations preferred.
• Industry experience: Experience in the digital currency industry or traditional financial industry is preferred.
• Professional Ability: Strong business thinking and resource integration ability, excellent XFN communication and collaboration ability; Excellent business thinking, logical analysis and systematic planning ability, sensitive to data, able to quickly identify market dynamics and customer demand changes.

岗位职责 (Responsibilities)

• 深入分析VIP用户的痛点与需求，完善平台的VIP服务与权益，通过有效运营策略提升大客户留存和活跃；
• 结合重要业务，如现货、合约、理财、美股代币等产品，能够输出针对VIP的有效策略，提升VIP用户规模、产品渗透度；
• 与产品团队、业务团队、客户经理（RM）及区域市场团队紧密合作，整合资源，制定并实施有效的VIP增长策略；
• 基于数据分析与增长需求，优化VIP分层与生命周期管理体系，以提升业务目标效果；
• 监控市场趋势及竞争对手动态，及时调整运营策略，保持领先竞争优势；
• 策划并组织针对VIP客户的营销活动，通过内容运营、营销活动等，提升客户参与度与活跃度，促进客户关系的深化。

任职要求 (Requirements)

• 语言能力: 精通中文和英文，能够进行流畅的书面和口头沟通；
• 工作经验: 具有2年以上用户运营相关工作经验，有大客户运营经验优先；
• 行业经验: 数字货币行业或传统金融行业经验优先；
• 专业能力: 具备较强的业务思维和资源整合能力，出色的跨部门沟通与协作能力；拥有优秀的商业思维、逻辑分析和系统性规划能力，对数据敏感，能够快速识别市场动态与客户需求变化。

Why Bitget?

• Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges.
• We are a global company with staff members from over 50 different countries and regions.
• We are growing and looking for world-class ambitious talents to help us continue this journey.
• We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe.
• We offer competitive salaries and benefits.
• Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!

If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply! By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Key skills/competency

• VIP Product Operations Manager
• User Operations
• Customer Retention
• VIP Services
• Digital Assets
• Financial Industry
• Data Analysis
• Marketing Strategy
• Cross-functional Collaboration
• Business Development