Remote Desktop Support
@ Birlasoft

Mumbai Metropolitan Region
$70,000
On Site
Full Time
Posted 11 hours ago

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XXXXXXXXX XXXXXXXXX XXXXXXXX****** @birlasoft.com
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Job Details

About Birlasoft

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, blends domain expertise with enterprise solutions. Part of the multibillion-dollar diversified CKA Birla Group with a 170-year heritage, Birlasoft employs over 12,000 professionals dedicated to building sustainable communities worldwide.

Role Overview: Remote Desktop Support

This role involves providing L2 remote end user support for US and Canada users. The candidate will respond to client support requests, troubleshoot issues on Windows desktop platforms, manage user queries, and escalate issues as needed.

Key Responsibilities

  • Respond to support requests via calls, chat, and email.
  • Troubleshoot desktop/laptop hardware and software issues remotely.
  • Handle issues related to OS, Office, antivirus, and network configurations.
  • Manage user accounts and permissions within Active Directory.
  • Support software installation, patch management, and security updates.

Qualifications and Requirements

  • 5+ years of technical support experience.
  • Excellent communication skills in English.
  • Strong experience with Windows desktop platforms and ITIL processes.
  • Knowledge of AD, O365, MS-Office, and MIM.
  • Experience with VPN configuration and mobile device security protocols.

Additional Responsibilities

  • Provide on-site IT support tasks as needed.
  • Troubleshoot issues related to Outlook, browsers, and peripheral devices.
  • Assist with hardware repairs and equipment installation.

Key Skills/Competency

  • Remote Support
  • Windows Desktop
  • ITIL
  • Active Directory
  • O365
  • MIM
  • Technical Troubleshooting
  • Customer Service
  • Hardware Support
  • VPN Configuration
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How to Get Hired at Birlasoft

🎯 Tips for Getting Hired

  • Customize Your Resume: Highlight remote support and ITIL skills.
  • Showcase Technical Expertise: Emphasize Windows and Active Directory experience.
  • Research Birlasoft: Understand their cloud, AI, and digital domains.
  • Prepare for Behavioral Questions: Reflect on past remote support scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review Windows OS troubleshooting.
Practice Active Directory management tasks.
Study ITIL and support escalation workflows.
Review VPN and security protocol setups.

Behavioral Questions

Describe past remote support experience.
Explain a challenging client interaction.
Demonstrate conflict resolution in troubleshooting.
Discuss time management on multiple support channels.

Frequently Asked Questions