Remote Desktop Support @ Birlasoft
placeHybrid
attach_money $85,000
businessHybrid
scheduleFull Time
Posted 11 hours ago
Your Application Journey
Interview
Email Hiring Manager
***** @birlasoft.com
Recommended after applying
Job Details
About Birlasoft
Birlasoft, a global leader in Cloud, AI, and Digital technologies, is part of the diversified CKA Birla Group with a 170-year heritage. With over 12,000 professionals, they empower businesses through a consultative and design-thinking approach.
Role Overview - Remote Desktop Support
This role is for a Service Desk Specialist offering 24/7 L2 remote end user support for US and Canada users. The specialist will troubleshoot desktop/laptop hardware and software issues on the Windows platform.
Key Responsibilities
- Responding to client support requests and contacting users to determine issues.
- Resolving basic desktop issues related to deployed software images, packages, patches, and updates.
- Escalating complex software and application issues to specialized teams.
- Troubleshooting hardware and software issues remotely including OS, Office, antivirus, and basic system applications.
- Supporting Outlook, browser, printer/scanner installation, configuration and troubleshooting.
- Utilizing ITIL processes and MIM knowledge to ensure consistent support.
- Managing Active Directory user accounts, groups, and permissions.
- Fielding support calls, chat, and emails regarding connectivity, password resets, and related queries.
- Understanding VPN configuration and mobile device security protocols.
Key Skills/Competency
- Windows Desktop
- IT Support
- Remote Troubleshooting
- ITIL
- MIM
- Active Directory
- O365
- MS Office
- VPN
- Customer Support
How to Get Hired at Birlasoft
🎯 Tips for Getting Hired
- Research Birlasoft: Study their culture and technological focus.
- Customize your resume: Highlight remote support and ITIL experience.
- Prepare examples: Show evidence of troubleshooting skills.
- Network on LinkedIn: Connect with current employees and recruiters.
📝 Interview Preparation Advice
Technical Preparation
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Review Windows OS troubleshooting techniques.
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Practice Active Directory management tasks.
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Study ITIL framework basics.
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Refresh knowledge on MIM and VPN setup.
Behavioral Questions
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Describe resolving challenging user support requests.
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Explain handling high-pressure call volume scenarios.
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Share examples of effective remote communication.
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Discuss teamwork in technical issue resolution.
Frequently Asked Questions
What technical skills are essential for Remote Desktop Support at Birlasoft?
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How important is communication for the Service Desk Specialist role at Birlasoft?
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What level of experience is needed for Birlasoft's Remote Desktop Support role?
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How does Birlasoft integrate ITIL processes in this role?
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What support channels will a Service Desk Specialist utilize at Birlasoft?
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