Rare Disease Family Access Manager @ Biogen
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About This Role
The Rare Disease Family Access Manager position at Biogen focuses on being the patient-facing expert for Friedreich's Ataxia, engaging with cross-functional stakeholders to support patients in starting and maintaining rare disease therapies. The role is responsible for resolving logistical and non-clinical barriers in treatment initiation and ongoing therapy by collaborating with Account Executives, Market Access & Reimbursement, and Case Management teams.
Responsibilities
- Support patients and families through therapy access steps, including education and site coordination.
- Act as a patient advocate in cross-functional meetings and case planning.
- Identify and resolve access barriers such as insurance, financial or site issues.
- Collaborate with Market Access & Reimbursement to ensure proper reimbursement and payer engagement.
- Educate on product, Biogen patient services, and provide advocacy support.
- Build local and national networks through advocacy events and conferences.
- Maintain deep understanding of rare disease portfolio and Biogen resources.
Qualifications
Applicants should have 5+ years’ experience in healthcare or biotech with at least 3 years in account management, sales, or field reimbursement. Experience with rare diseases, physician-administered drugs, and reimbursement processes is essential; case management and direct patient support are preferred. A BS is required, with a master’s degree as a plus. Must be willing to travel 60% of the time and possess a valid driver’s license.
Compensation & Benefits
The base salary ranges between $151,000 and $202,000, with additional short and long-term incentives, comprehensive benefits including health insurances, wellness programs, paid time off, 401(k) matching, employee stock purchase plan, tuition reimbursement, and more.
Key skills/competency
- Patient Support
- Cross Functional Collaboration
- Rare Disease Knowledge
- Account Management
- Reimbursement Expertise
- Advocacy
- Communication
- Regulatory Compliance
- Travel Commitment
- Emotional Intelligence
How to Get Hired at Biogen
🎯 Tips for Getting Hired
- Customize your resume: Highlight relevant healthcare and biotech experience.
- Showcase rare disease expertise: Emphasize patient support and advocacy skills.
- Research Biogen: Understand their culture, mission, and recent news.
- Prepare for case questions: Be ready to discuss barrier resolution examples.