Customer Success Manager (Spanish/English-speaking)
BIMcollab · Netherlands
This listing has closed — view similar roles below.
- Hybrid
- Full-time
- €72,500 / year
- Netherlands
Job highlights
- Help customers succeed with BIM collaboration.
- Onboard and optimize BIM workflows for clients.
- Act as a trusted advisor for clients.
- Collaborate with internal product teams.
- Influence product innovation with customer insights.
About the role
Customer Success Manager (Spanish/English)
For our Customer Success team, we are looking for a new colleague to help our customers succeed with BIM and digital collaboration. Help shape the future of BIM collaboration.
At BIMcollab, we help architecture, engineering, and construction teams collaborate more effectively using BIM. Our platform enables better model coordination, issue management, document management and data quality across the entire building lifecycle.
We are looking for a Spanish-speaking Customer Success Manager who is passionate about improving BIM workflows and helping customers succeed with digital collaboration, and who has strong professional English communication skills for effective internal collaboration.
In this role, you will work closely with customers to ensure successful onboarding, support the optimization of BIM workflows, and help organizations get maximum value from BIMcollab. You will also collaborate internally with our Product, Sales, and Marketing teams, bringing valuable insights from customers to continuously improve our platform.
Your Impact
As a Customer Success Manager, you will help customers successfully implement BIMcollab and improve their BIM collaboration processes. You will act as a trusted advisor, supporting customers throughout their BIM journey — from onboarding and implementation to long-term workflow optimization. Your insights and feedback from working with customers will directly influence future improvements and product innovation at BIMcollab.
What you will do
- Guide customers through onboarding and implementation
- Deliver product demonstrations and webinars
- Support customers in optimizing their BIM workflows
- Build strong relationships with customers and understand their goals
- Act as a bridge between customers and internal teams (Product, Sales, Marketing)
- Collect and share customer feedback to support product improvements
- Help customers clearly understand and increase the value they get from BIMcollab
About BIMcollab
BIMcollab is part of KUBUS, a software company founded in 1992 focused on improving collaboration in the architecture, engineering, and construction industry. Our mission is to support sustainable, energy-efficient, and high-quality buildings by enabling better BIM workflows. Our platform integrates with leading BIM tools such as Revit, Solibri, Autodesk, and Trimble, helping teams collaborate seamlessly across projects.
What we offer
- Competitive salary of €55,000 - €90,000 per year gross based on experience + annual profit sharing
- 27 vacation days, with the option to purchase additional days
- Strong benefits package including pension scheme and employee participation
- Sustainability benefits (support for green investments, e-mobility, and bicycle leasing)
- €1,500 annual learning budget for professional development
- Modern office perks such as shared lunches and fresh fruit
- Hybrid work model: up to 3 days remote, 2 days in the office
- Office located in Eindhoven (5 minutes from Central Station)
- Home office allowance + up to 4 weeks remote work abroad
Job requirements
- Experience in Customer Success, consulting, implementation, or BIM coordination roles
- Practical understanding of BIM workflows in design, construction, or coordination
- Familiarity with BIM tools such as Revit, Solibri, ACC or Trimble
- Background in Architecture, Engineering, or Construction is a strong advantage
- Spanish-speaking (professional level)
- Professional English is required for internal collaboration
- Dutch is a plus
- Based in Europe or willing to relocate to the Netherlands (living in the Netherlands is a plus)
- Willing to travel occasionally for customer visits, events, or training
Ideal background
This role is a great fit for professionals with experience such as:
- BIM Coordinator
- BIM Manager
- BIM Specialist
- BIM Consultant
- BIM Implementation Specialist
If you enjoy helping teams improve their BIM workflows and want to move into a customer-facing role, this position could be an excellent next step. We especially encourage Spanish-speaking professionals currently living in the Netherlands or elsewhere in Europe to apply. Candidates with a background in architecture, engineering, or BIM who are looking to grow their international career are warmly invited to apply.
At BIMcollab, we strive for an inclusive and diverse work environment where everyone is welcome, regardless of their background, gender, age, ethnicity, sexual orientation, religion, or disability. We encourage applicants with diverse perspectives and backgrounds to apply and believe in equal opportunities for all. We value the unique contributions that each employee can make and are committed to creating an inclusive workplace where everyone is respected and appreciated.
Contact
Join us and help shape the future of digital collaboration in the built environment. Take a look at our websites www.kubusinfo.nl and www.bimcollab.com. For questions you can always call +31 (0)40 213 1950. Acquisition in response to this vacancy is not appreciated.
Key skills/competency
- Customer Success Management
- BIM Workflows
- Digital Collaboration
- SaaS Platform
- Onboarding and Implementation
- Client Relationship Management
- Product Demonstrations
- Technical Support
- Cross-functional Collaboration
- Siloed Communication
Skills & topics
- Customer Success Manager
- BIM
- Digital Collaboration
- SaaS
- Construction Technology
- Revit
- Solibri
- Client Onboarding
- Workflow Optimization
- Technical Sales
- Spanish
- English
How to get hired
- Tailor your resume: Highlight your BIM experience, customer success achievements, and Spanish language proficiency.
- Showcase your skills: Emphasize your understanding of BIM workflows and tools like Revit or Solibri.
- Highlight collaboration: Mention your experience working with cross-functional teams and customers.
- Prepare for interviews: Be ready to discuss your approach to customer onboarding and problem-solving in BIM.
- Demonstrate cultural fit: Research BIMcollab's mission and values, especially regarding collaboration and innovation.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities of a Customer Success Manager at BIMcollab?
- The Customer Success Manager at BIMcollab is responsible for guiding customers through onboarding and implementation, supporting the optimization of their BIM workflows, and ensuring they derive maximum value from the BIMcollab platform. This role also involves building strong customer relationships, acting as a liaison between customers and internal teams, and contributing customer feedback for product improvements.
- What are the language requirements for the Customer Success Manager role at BIMcollab?
- The role requires professional-level Spanish-speaking abilities due to customer interaction. Professional English is also essential for effective internal collaboration with the Product, Sales, and Marketing teams. While Dutch is a plus, it is not a mandatory requirement.
- What is the expected salary range for a Customer Success Manager at BIMcollab?
- BIMcollab offers a competitive gross annual salary ranging from €55,000 to €90,000, based on the candidate's experience. Additionally, employees are eligible for annual profit sharing.
- What is the work arrangement for this Customer Success Manager position?
- BIMcollab offers a hybrid work model, allowing employees to work up to 3 days remotely and 2 days in the office. The office is located in Eindhoven, Netherlands. The company also offers flexibility with up to 4 weeks of remote work abroad.
- What is the required background for the Customer Success Manager role at BIMcollab?
- Ideal candidates will have experience in Customer Success, consulting, implementation, or BIM coordination roles, with a practical understanding of BIM workflows in design, construction, or coordination. Familiarity with BIM tools like Revit or Solibri is important. A background in Architecture, Engineering, or Construction is considered a strong advantage.
- Does BIMcollab offer professional development opportunities for its employees?
- Yes, BIMcollab supports professional development by offering an annual learning budget of €1,500 for employee growth and development, encouraging continuous learning and skill enhancement.
- What are the benefits of working at BIMcollab?
- BIMcollab offers a comprehensive benefits package including a competitive salary, annual profit sharing, 27 vacation days, a pension scheme, employee participation, sustainability benefits, a learning budget, and modern office perks. The hybrid work model and remote work flexibility are also significant benefits.