Customer Care Advisor

About bilstein group

The bilstein group is a globally leading supplier in the independent aftermarket for passenger car and commercial vehicle models, offering a product range of over 80,000 parts. Through our network of 23 international subsidiaries and presence in more than 70 countries, we are among the key players on a global scale in this market segment. Our approximately 3,000 employees, spread across our national locations in Ennepetal, Wuppertal, Cologne, Gelsenkirchen, and Durmersheim, as well as our 23 international locations, generate an annual turnover of over 1.2 billion Euros.

As a Customer Care Advisor, you will play a central role, acting as the link between customers and our internal departments. Through your structured support, you will make an important contribution to customer satisfaction and thus to the long-term success of our company.

Responsibilities

• Handling customer inquiries and orders across all communication channels.
• Independent operational processing of orders, including all necessary documentation.
• Supporting our customers with questions as the primary point of contact in daily business.
• Proactive communication with the sales team regarding customer concerns such as backlogs or payment irregularities.
• Timely processing and updating of order backlogs.
• Tracking complaints and initiating clarification processes in close coordination with the responsible departments.

Qualifications

• You have a completed commercial apprenticeship or comparable professional experience – career changers with strong organizational skills and an interest in commercial processes are also welcome.
• Regular communication in English in daily business is no problem for you; French language skills are a plus but not a must.
• You have a good understanding of commercial processes and enjoy learning new topics.
• You are communicative, a team player, and keep a clear head even under high workloads.
• A strong customer and service orientation distinguishes you.
• You enjoy taking responsibility, and service-oriented action is a matter of course for you.

Benefits

• As a family-run and growing company, we offer you a secure and crisis-proof job.
• A good work-life balance through a 38.5-hour week and 30 days of vacation.
• An attractive salary package, rounded off by holiday and Christmas bonuses, profit-sharing, employee capital participation, and attractive employee discounts.
• Individual professional and personal development opportunities tailored to you.
• Is your car defective? With us, you receive a discount on your car spare parts.
• Prefer to travel by bike? Take advantage of our attractive bike leasing offer.
• Or prefer by train? We offer a subsidy for the Deutschlandticket.

Key skills/competency

• Customer Service
• Order Processing
• Client Communication
• Complaint Management
• Sales Support
• Documentation
• CRM Software
• Multilingual Communication
• Problem-Solving
• Team Collaboration