Human Resources Business Partner

Human Resources Business Partner at Billtrust

Billtrust is actively seeking a Human Resources Business Partner (HRBP) to serve as a pivotal partner to managers and leaders. This role is crucial for fostering organizational effectiveness, enhancing the employee experience, and driving business performance through dedicated day-to-day collaboration. The HRBP will closely engage with designated groups to grasp business priorities, organizational dynamics, and talent requirements, subsequently delivering practical and scalable people solutions that align with Billtrust's strategic goals and culture.

As an embedded partner, the HRBP will empower leaders to strengthen team performance, adeptly navigate employee relations, build robust talent pipelines, and implement consistent people practices. This role involves close collaboration with various Centers of Excellence (Talent, Total Rewards, People Operations) to execute comprehensive programs and deliver integrated support, while continuously advancing capabilities in leadership coaching, workforce planning, and organizational development.

Candidates must be located in the Eastern or Central Time Zone.

What You'll Do:

Business Partnership & Leader Support

• Partner with leaders and managers to align people priorities with business goals and operational needs.
• Build strong relationships within supported departments through regular engagement, presence in team meetings, and proactive partnership.
• Provide guidance and coaching to managers on employee performance, team dynamics, communication, and leadership practices.
• Support leaders through change initiatives, including team growth, restructures, role clarity, and integration of new ways of working.

Talent, Performance & Development

• Support workforce planning and talent needs by understanding role requirements, capability gaps, and team growth priorities.
• Partner with leaders on performance management practices, including goal-setting, feedback, coaching, and development planning.
• Help drive key talent processes such as talent reviews, succession discussions, and development planning through consistent facilitation and follow-through.
• Collaborate with recruiting and talent partners to support hiring strategy, interview practices, and successful onboarding.

Employee Relations & Culture

• Serve as a trusted point of contact for employee relations needs; coach managers on addressing issues early and consistently.
• Investigate and resolve employee concerns with professionalism, empathy, and sound judgment, partnering with Legal and People Operations as needed.
• Champion a high-trust, inclusive culture by reinforcing company values in day-to-day leadership behaviors and people practices.
• Support engagement efforts by partnering with leaders to interpret feedback and implement focused improvement actions.

People Insights, Compliance & Program Execution

• Utilize people data and insights (turnover, engagement, performance trends) to identify themes and formulate recommendations.
• Support leaders in applying HR policies and practices consistently and in alignment with employment standards.
• Collaborate with People Operations and HR COEs to execute programs effectively, including compensation cycles, performance cycles, engagement surveys, and policy updates.
• Identify opportunities to improve processes and employee experience within supported client groups.

What You'll Bring to the Team:

• 5–8 years of progressive HR experience, including significant experience as an HR Business Partner or in an HR Generalist role supporting leaders and employees.
• Demonstrated ability to partner effectively with managers and mid-level leaders in a fast-paced environment.
• Solid foundation in employee relations, performance management, and HR policy application.
• Strong interpersonal and communication skills with the ability to build trust, influence, and navigate sensitive situations.
• Ability to connect business needs to practical people solutions; developing business acumen and a consultative approach.
• Comfort operating with ambiguity and balancing multiple priorities across a client group.
• Experience supporting growth, scale, or organizational change is strongly preferred.

The expected base salary range for this position is $115,000.00-$135,000.00

Candidates must be located in the Eastern or Central Time Zone.

What You'll Get:

• Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide!
• A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
• Flexible Working Hours: We support your lifestyle- the results are what count.
• Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
• Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
• Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
• Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow.
• Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
• Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
• Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.

Who We Are:

Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes.

Key skills/competency

• HR Business Partnering
• Employee Relations
• Performance Management
• Workforce Planning
• Organizational Development
• Leadership Coaching
• HR Policy & Compliance
• Talent Management
• Change Management
• Data Analysis