Supervisor, Risk Training and Quality @ BILL
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Job Details
Overview
At BILL, we empower businesses by replacing outdated financial processes with innovative tools. Join a vision-driven team working in a fast-paced, ever-changing environment with offices in San Jose, CA, Draper, UT, or remotely.
Role Summary
The Supervisor, Risk Training and Quality will oversee QA operations and lead learning & development efforts. You will manage the QA team, drive performance metrics, run calibrations, and partner cross-functionally to support Collections and other Risk Ops functions.
Key Responsibilities
- Direct QA Team Supervision: Manage daily performance, provide coaching and feedback, and monitor QA metrics.
- Full QA Oversight: Run calibrations, reporting cycles, and remediation plans.
- Training & Onboarding: Assess training needs, develop programs, and deliver multi-format onboarding sessions.
- Knowledge Management: Curate and update a centralized knowledge base to improve decision-making.
- Cross-Functional Partnership: Collaborate with Risk, Compliance, Product, and Ops teams to align programs with evolving requirements.
Required Qualifications
- 3+ years of supervisory experience in L&D and/or QA within operational risk functions.
- Experience leading QA teams with a data-driven mindset.
- Knowledge of risk frameworks (e.g., FDCPA, TCPA, KYC/KYB) is preferred.
- Strong instructional design and facilitation skills.
- Collaborative leadership style with focus on clarity and structure.
Compensation & Benefits
Base pay range in Draper, UT: $76,900 – $91,900 USD, plus bonus and equity eligibility. Comprehensive benefits include 100% paid health, dental, vision, HSA & FSA accounts, life and disability insurance, 401(k), paid time off, employee stock purchase, and more.
Additional Information
This role does not offer visa sponsorship. BILL is an Equal Opportunity Employer committed to diversity and inclusion. Accommodations are available upon request.
Key skills/competency
Supervisor, QA, Training, Risk, Compliance, L&D, Data Analysis, Instructional Design, Calibration, Process Improvement
How to Get Hired at BILL
🎯 Tips for Getting Hired
- Research BILL's culture: Understand their mission and fintech vision.
- Customize your resume: Highlight risk, QA, and training expertise.
- Prepare for data questions: Emphasize analytical and process improvement skills.
- Showcase leadership: Provide examples of team management and coaching.