Lead Researcher - Software @ BILL
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About BILL
At BILL, we replace outdated financial processes with innovative tools that empower businesses—from startups to established brands—to make smarter decisions and gain control of their operations. We are building the future of financial automation to give businesses more time for what matters.
About the Research Team
The BILL Research team is focused on enabling customer-centric decision making. Operating as empaths, facilitators, and change agents, the team influences cross-functional endeavors across the customer journey and prioritizes diverse perspectives in a fast-paced environment.
Role Overview
BILL is rapidly expanding its product portfolio and seeks an influential researcher with a strong foundation in both market and product research to lead end-to-end understanding of the Software pillar. Working with cross-functional teams, you will craft research roadmaps, answer strategic and tactical questions, and deliver insights that shape business and product strategies.
Key Responsibilities
- Conduct mixed methods research in complex, ambiguous environments.
- Craft and execute research roadmaps for strategic insights.
- Communicate findings and tailor insights for various audiences.
- Collaborate with analytics and customer experience teams.
- Engage stakeholders to balance short and long term research needs.
What We’re Looking For
Applicants should have 5+ years of experience, expertise in qualitative & quantitative methodologies, and a passion for unpacking customer behaviors. Experience in SaaS and Fintech is a bonus, along with skills in influencing and storytelling. Prior experience with AI in research and external vendor management is a plus.
Compensation & Benefits
Competitive salary ranges based on geographic zones, along with a robust benefits package including health, dental, vision plans, retirement accounts, paid time off, and more. BILL champions an inclusive, transparent hiring process and values the unique contributions of its team members.
Key skills/competency
- Market Research
- Product Research
- Mixed Methods
- Data Synthesis
- Communication
- Storytelling
- Strategic Analysis
- Customer Centric
- Collaboration
- Fintech
How to Get Hired at BILL
🎯 Tips for Getting Hired
- Research BILL's culture: Study their mission, values, and recent news.
- Customize your resume: Highlight mixed methods and fintech experience.
- Prepare examples: Showcase research roadmaps and cross-team projects.
- Practice communication: Demonstrate clear storytelling and strategic insights.