Technical Support Engineer @ BigID
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Job Details
Who we are
BigID is an innovative tech startup that focuses on data security, compliance, privacy, and AI data management. We help customers reduce risk, drive business innovation, achieve compliance, build customer trust, and make better decisions with data. Recognized by multiple industry awards, BigID offers a people-centric culture where innovation, diversity, and collaboration are highly valued.
Who we seek
A motivated and self-driven Technical Support Engineer to support our enterprise customers. You will work closely with our Sr. Support Engineers and client stakeholders to troubleshoot technical issues and ensure customer success.
What you’ll do
- Collaborate with client stakeholders to triage and troubleshoot technical issues.
- Evaluate implementation results, deploy solution components and workarounds.
- Engage with internal and client teams to ensure successful resolution.
- Share technical knowledge within the support organization.
- Document product issues, enhancement requests, and process improvements.
- Participate in on-call rotation during weekends or holidays occasionally.
What you’ll bring
- 2+ years in IT in a customer-facing, technical role.
- A degree in Computer Science or related technical discipline (or equivalent experience).
- Experience with Linux OS, shell scripting, package management, and remote access protocols.
- Basic experience with RDBMS systems (e.g., MySQL, PostgreSQL, etc.).
- Professional experience in Kubernetes deployments.
- Strong troubleshooting skills for complex software issues.
What’s in it for you?
Enjoy equity participation, flexible work arrangements, and comprehensive benefits tailored to your country of residence.
Our Values
We embody values of Care, Do, Try & Shine: caring about customers and colleagues, doing what it takes, trying our best, and shining by standing out.
#LI-Remote
#LI-AR1
BigID is committed to inclusion and equality, encouraging innovation where every voice is heard.
Job Candidate Privacy Notice: Must be able to exercise independent judgment with little or no oversight. BigID is an E-Verify Participant.
Key skills/competency
Technical Support Engineer, Linux, Kubernetes, Troubleshooting, Customer Support, Data Security, Compliance, Shell Scripting, RDBMS, Remote Access
How to Get Hired at BigID
🎯 Tips for Getting Hired
- Research BigID's culture: Study mission, values, recent awards, and news.
- Customize your resume: Highlight Linux, Kubernetes, and troubleshooting skills.
- Practice technical scenarios: Prepare for system and network troubleshooting discussions.
- Showcase customer support experience: Emphasize enterprise-level support skills.