Workplace Concierge

About BGIS

BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. For further information, visit www.bgis.com.

Our Culture

At BGIS, our culture is built on three foundational pillars:

• Culture of Care: We deeply care for each other, our clients, partners, and the communities we serve.
• High Performing Teams: We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance.
• Unwavering Commitment to Sustainability: We conduct every action with a focus on preserving our earth.

Summary of the Workplace Concierge Role

The Workplace Concierge will collaborate with various partners to ensure a high-quality, seamless workplace experience is provided consistently for all employees and visitors. These partners include facilities and workplace experience teams, client employees and senior executives, BGIS facilities and project teams, technology and furniture vendors, food service operators, and any other applicable amenities. In this role, there is a unique opportunity to influence how employees work and directly impact their workday. You will work with a team of professionals delivering workplace services including hospitality, event space coordination, and space occupancy. You will be empowered to make decisions aligned with the organization’s workplace standards to ensure the space continues to meet the needs of all employees. This role supports the key differentiator of the organization – its people, by enabling a culture of high-performance teams.

Key Duties & Responsibilities

• High-end client facing role, serving as the go-to person for the workplace strategy program in the office environment.
• Support customers, visitors, and employees in a friendly, knowledgeable, and courteous manner at all times.
• Greet visitors, new hires, and existing employees to explain the office space, how to work effectively in it, how to utilize meeting rooms, and access the reservation system.
• Responsible for the workplace experience in designated lobby/service areas – welcoming employees, assisting with inquiries/questions, and managing building access and badges.
• Possess extensive knowledge of the workplace – technology, meeting rooms, multi-purpose and shared spaces, cafeteria, fitness facility, amenities, and places of interest, and be able to communicate these confidently and articulately to employees and guests.
• Assist with minor event planning and meeting space set up (will require ability to lift up to 50 lbs.).
• Submit work orders for maintenance (including technology), workspace, or janitorial issues, to ensure timely response and tracking for continuous improvement.
• Ensure workplace health and safety guidelines are followed and report any violations or near-misses to Manager/Client/BGIS partners.
• Primarily a Monday – Friday daytime hours, requiring flexibility in working hours to support special events.

Knowledge & Skills

• University degree or 1-3 years’ of job-related relevant experience.
• Intuitive in understanding and aligning priorities with client goals and desired outcomes.
• Service-oriented, customer-facing, and displays a can-do attitude in all circumstances.
• Able to exercise sound judgment, make decisions, and provide direction.
• Comfortable dealing with issues and people.
• Strong written and verbal communication skills in English presented in a professional manner.
• Strong computer skills, including MS suite of software, working on laptop, tablet, and phone.
• Self-starter, able to work independently as well as in a team.
• Pro-active, approachable, and solution-based.
• Strong organization skills and enjoys multi-tasking.
• Flexible and responsive to real-time requests.
• Detail oriented and accurate.
• Ability to work under pressure while meeting deadlines.
• Highly mobile role, requiring inspection of large areas on multiple floors.
• Background in event planning would be considered an asset.

Licenses and/or Professional Accreditation

None required.

Key skills/competency

• Client Support
• Workplace Experience
• Facilities Coordination
• Event Planning
• Customer Service
• Communication Skills
• Problem-Solving
• Organization
• MS Office Suite
• Health & Safety Compliance