Technical Support Engineer

About BeyondTrust

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

The BeyondTrust Culture

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

What You’ll Bring to the Technical Support Engineer Role

• Bachelor’s degree or equivalent experience in a related technical field
• At least 5 years in enterprise software customer support and/or IT related support
• Strong dedication to customer service
• Strong team interaction skills
• Proven confidence to drive technical investigation efforts in a remote work environment, both independently and as part of the team
• Excellent verbal and written communication skills, in person, by telephone, and with large teams
• Ability to understand and analyze customer technical needs
• Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
• Strong passion for solving issues and learning new skills

Required Technical Experience

Must have 3 years or more of advanced experience with the following topics in a technical role:

• Windows Server OS
• Account Administration: Windows, Active Directory
• Active Directory/LDAP and GPO Administration
• Networking (including troubleshooting, DNS, port testing, packet captures, TLS and secure communications)
• RDP Connections

Must have 3 years or more of intermediate experience with the following topics in a technical role:

• UNIX/Linux OS administration
• Azure/Entra ID
• AWS IAM (roles, policies, and trust relationships)
• Command-Line Interfaces: CMD, Powershell, UNIX/Linux
• SSH Connection troubleshooting
• RestAPI and/or scripting (e.g. bash, Powershell, Python)

Nice To Have

Good to have experience:

• Other Cloud Technologies (AWS, Google)
• Virtualization
• DataDog
• Databases (SQL preferred)
• Security Software
• Versioned key-value stores and metadata tagging
• Compliance frameworks (SOC 2, ISO 27001, HIPAA)
• AWS STS (Security Token Service)
• Identity federation and OIDC flows
• CI/CD pipelines and technologies (Jenkins or similar)
• Kubernetes (service accounts and workload identity federation, secrets management)

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected. We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders. BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners. Learn more at www.beyondtrust.com.

Key skills/competency

• Enterprise software support
• Windows Server administration
• Active Directory/LDAP
• Networking troubleshooting
• Cloud platform administration (Azure, AWS IAM)
• Linux/UNIX OS
• Scripting (Powershell, Python, Bash)
• Customer service
• Technical investigation
• Remote collaboration