Cloud Operations Engineer- Remote
BeyondTrust · United States
- Hybrid
- Full-time
- $100,000 / year
- United States
Job highlights
- Ensure cloud service availability and performance.
- Respond to and resolve system incidents promptly.
- Collaborate with cross-functional teams for service health.
- Implement and automate cloud operations processes.
- Troubleshoot and resolve issues in distributed systems.
About the role
Cloud Operations Engineer - Remote
BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role
The Cloud Operations Engineer is responsible for the availability, monitoring, maintenance, incident response and resolution of the BeyondTrust Cloud Service. A successful Cloud Operations Engineer will have a working understanding of Amazon Web Services (AWS) and/or Microsoft Azure and be able to implement and enable processes that support the deployment, maintenance, and operation of cloud-based solutions in a collaborative, cross-functional environment.
What You’ll Do
- Responsible for the day-to-day availability, monitoring, maintenance, incident response and resolution of the BeyondTrust Cloud Service.
- Work closely with multiple teams and organizations to ensure the service’s health meets defined SLAs.
- Troubleshoot and perform the initial triage of failed processes and instances in large scale distributed systems.
- Evaluate and implement effective solutions for systematically identified and defined problems, threats, and preventive maintenance items.
- Plan work, identify risks, and provide accurate time estimates of deliverables.
- Communicate effectively with stakeholders including team leads, managers, and directors.
- Provide thorough documentation for all work using strong written skills.
- Follow and implement risk and compliance policies and procedures.
- Actively contribute within an Agile team to ensure continuous improvement of processes, policies, and automation.
- Pursue continuous learning through internal and external training opportunities.
What You’ll Bring
- Bachelor's degree, or equivalent work experience with operating systems and networking.
- Relevant work experience with Cloud administration and automation.
- Experience operating and managing Azure or AWS cloud environments including VMs, load balancers, and storage buckets.
- Strong background in technical support and service delivery.
- Proven record of strong troubleshooting skills and technical abilities.
- Linux and Windows Server Systems experience.
- Working knowledge of BeyondTrust products
- Azure or AWS certifications
- Kubernetes and/or Docker experience
- Scripting experience (PowerShell, Azure CLI, Python, JavaScript, Terraform)
- Familiarity with Agile methodology
Who You Are
- Problem Solving: Open to a wide range of ideas, will consider both traditional and innovative options. Driven and determined to resolve issues, with a strong self-belief and confidence in their ideas and solutions.
- Communication Skills: Ability to engage and appreciate the needs of different audiences. Communicates purposefully and able to address small- to large-sized groups. Keen to express ideas and engage with others.
- Customer Focus: Capacity to interact with customers in an engaging, professional, and courteous way.
- Interpersonal Skills: Has awareness of the way one comes across to others.
- Analytical: Possesses a systematic and problem-solving style. Logical approach to issues, wary of superficial conclusions, prefers to examine relevant information.
- Flexibility: Capacity to cope with the unexpected. Appreciates when traditional approaches no longer work and may be due for a review. Recognizes the need for re-organization, whether a proponent or on the receiving end of change.
- Team Orientation: Open to sharing and receiving ideas and knowledge.
Better Together
Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.
BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.
Learn more at www.beyondtrust.com.
Key skills/competency
- Cloud Operations Engineer
- AWS
- Azure
- Cybersecurity
- SaaS
- Incident Response
- Monitoring
- Automation
- Linux
- Windows Server
Skills & topics
- Cloud Operations Engineer
- AWS
- Azure
- SaaS
- Cybersecurity
- Incident Response
- System Monitoring
- Automation
- Linux
- Windows Server
- Cloud Administration
- Scripting
- Terraform
- Kubernetes
- Docker
- Agile
- Technical Support
- Service Delivery
How to get hired
- Tailor your resume: Highlight experience with AWS/Azure, cloud administration, and automation for the Cloud Operations Engineer role.
- Showcase technical skills: Emphasize your Linux/Windows Server experience and scripting abilities (PowerShell, Python, Terraform).
- Demonstrate problem-solving: Provide examples of your troubleshooting success and analytical approach in past roles.
- Highlight collaboration: Mention your experience working with cross-functional teams and in Agile environments.
- Prepare for technical interviews: Be ready to discuss cloud architecture, system monitoring, and incident response scenarios.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key cloud platforms BeyondTrust uses for its Cloud Operations Engineer role?
- BeyondTrust primarily utilizes Amazon Web Services (AWS) and Microsoft Azure for its cloud operations. Experience with either or both platforms is highly valued for the Cloud Operations Engineer position.
- What level of experience is required for the Cloud Operations Engineer position at BeyondTrust?
- While a Bachelor's degree or equivalent experience is preferred, BeyondTrust seeks candidates with relevant work experience in cloud administration, automation, and technical support. Specific years of experience aren't strictly defined, but a proven track record is essential.
- Is this a remote position, and if so, what are the location expectations for a remote Cloud Operations Engineer at BeyondTrust?
- Yes, this is a remote position. BeyondTrust offers flexibility, and as a remote Cloud Operations Engineer, you will be expected to contribute effectively from your chosen location.
- What scripting languages are most relevant for the Cloud Operations Engineer role at BeyondTrust?
- The job description highlights experience with scripting languages such as PowerShell, Azure CLI, Python, JavaScript, and Terraform as beneficial for the Cloud Operations Engineer role.
- Does BeyondTrust offer opportunities for continuous learning for their Cloud Operations Engineers?
- Absolutely. BeyondTrust emphasizes continuous learning and encourages employees to pursue internal and external training opportunities to stay current with technology and best practices.
- What kind of troubleshooting skills are essential for a Cloud Operations Engineer at BeyondTrust?
- A strong background in technical support and troubleshooting is crucial. This includes the ability to triage failed processes and instances in large-scale distributed systems and evaluate solutions for identified problems.
- How does BeyondTrust approach diversity and inclusion in its hiring for Cloud Operations Engineer roles?
- BeyondTrust views diversity and inclusion as guiding values. They actively seek to build diverse teams and cultivate a culture where everyone feels connected and can be their best selves.
- What are the core responsibilities of a Cloud Operations Engineer at BeyondTrust?
- The core responsibilities include ensuring the availability, monitoring, maintenance, incident response, and resolution of the BeyondTrust Cloud Service, working collaboratively with various teams.