Administrative Assistant II located at 40 Allied Dr Dedham Outpatient (4 days a week) and New England Baptist Hosp (1 day a week)
Beth Israel Lahey Health · Boston, MA
- On site
- Full-time
- $44,742 / year
- Boston, MA
Job highlights
- Manage daily operations of a busy orthopedic practice.
- Handle patient intake, data entry, and front desk support.
- Perform scheduling for surgeries and appointments.
- Verify insurance and manage patient records.
- Contribute to a health system making a difference.
About the role
Administrative Assistant II - Orthopedic Practice
Join the growing Beth Israel Lahey Health (BILH) team and make a difference in people's lives. As an Administrative Assistant II, you will play a key role in the daily operations of a busy orthopedic practice.
Responsibilities:
- Plan, oversee, and organize daily operations in a busy orthopedic practice.
- Support day-to-day front desk operations under the direction of a physician, manager, or director.
- Provide phone support, perform initial patient intake, and collect patient insurance data and demographics.
- Enter all required data into electronic health records (EHR), ensuring meaningful use and quality requirements are met.
- Collect co-pays, obtain necessary patient signatures, and scan insurance cards and driver’s licenses into EHR.
- Perform surgical, consultation, and ancillary testing scheduling for surgeons and Physician Assistants.
- Verify patient insurance eligibility and ensure necessary referrals/pre-certifications and records are in place.
- Prepare the next day’s paperwork and schedules; confirm provider schedules and adjust as needed.
- Assist with mail pick-up, delivery, separation, distribution, and scanning.
- Prepare and submit office billing in a timely manner.
- Enter orders in EMR as needed.
- Undertake other duties and special projects as assigned.
Qualifications:
- Previous experience in a medical or surgical office front desk setting is required.
- Proficiency in electronic health records (EHR) and EMR systems.
- Experience with patient intake, data entry, and scheduling.
- Familiarity with insurance verification, referrals, and pre-certifications.
- Strong organizational and communication skills.
Key skills/competency:
- Administrative Assistant
- Medical Office Operations
- Patient Intake
- Electronic Health Records (EHR)
- Scheduling
- Insurance Verification
- Billing
- EMR Systems
- Front Desk Support
- Orthopedic Practice
Skills & topics
- Administrative Assistant
- Medical Assistant
- Healthcare Administration
- Patient Services
- Front Desk
- EHR
- Medical Scheduling
- Office Management
- Biller
- Healthcare
- Boston
- Dedham
- Massachusetts
How to get hired
- Tailor your resume: Highlight administrative, patient intake, and EHR experience relevant to an orthopedic practice at Beth Israel Lahey Health.
- Address key responsibilities: Emphasize skills in scheduling, insurance verification, and patient data management in your application.
- Showcase soft skills: Demonstrate strong communication, organizational, and problem-solving abilities through examples.
- Prepare for interviews: Be ready to discuss your experience with EMR systems and your understanding of healthcare operations.
Technical preparation
Practice using EHR/EMR software interfaces.,Familiarize yourself with medical billing software.,Review scheduling best practices for appointments.,Understand HIPAA and patient data privacy.
Behavioral questions
Describe a time you handled a difficult patient.,How do you prioritize tasks in a busy environment?,How do you ensure accuracy in data entry?,Tell me about your experience with teamwork.
Frequently asked questions
- What is the primary role of an Administrative Assistant II at Beth Israel Lahey Health?
- The Administrative Assistant II at Beth Israel Lahey Health is primarily responsible for managing the daily operations of a busy orthopedic practice, including patient intake, scheduling, data entry into EHR, and front desk support.
- What specific administrative tasks are involved in this Administrative Assistant II position?
- Tasks include planning and organizing daily operations, supporting front desk activities, handling phone calls, collecting patient data and insurance information, entering data into EHR, scheduling appointments and procedures, verifying insurance eligibility, and managing mail and billing.
- What experience is required for the Administrative Assistant II role at Beth Israel Lahey Health?
- While specific years are not stated, relevant experience in a medical or surgical office front desk setting, proficiency with EHR/EMR systems, and experience with patient intake, scheduling, and insurance verification are essential for this Administrative Assistant II position.
- Is there a specific vaccination requirement for this Administrative Assistant II job at Beth Israel Lahey Health?
- Yes, as a healthcare organization, Beth Israel Lahey Health requires all staff to be vaccinated against influenza (flu) as a condition of employment for this Administrative Assistant II role.
- What is the pay range for the Administrative Assistant II position at Beth Israel Lahey Health?
- The base hourly wage range for the Administrative Assistant II position is $21.53 - $28.97. Actual compensation is determined by factors such as seniority, education, experience, and location.
- Can I apply for the Administrative Assistant II role if I don't have extensive experience with EHR systems?
- Proficiency with EHR systems is highly preferred for the Administrative Assistant II role. However, a strong background in administrative tasks and a willingness to quickly learn new systems may be considered. It is best to highlight any related technical aptitude on your resume.
- What does 'meaningful use' refer to in the context of the Administrative Assistant II job description?
- 'Meaningful use' in the EHR context refers to standards for how electronic health records should be used to improve patient care, safety, and efficiency. As an Administrative Assistant II, you would help ensure data entry meets these quality requirements.