Senior Technical Writer @ Bestow
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About Bestow
Bestow is a leading insurance technology platform serving some of the world's largest and most innovative life insurers. Their mission is to increase financial stability for everyone. They offer a remote (contiguous US) or hybrid workplace with meaningful benefits, growth opportunities, and equity.
About The Team
The Bestow Product organization defines, designs, and delivers exceptional digital experiences. The team collaborates across Engineering, Revenue, and Operations to transform ideas into intuitive solutions. The role initially reports to the Chief Product Officer and will evolve as the Product Operations function grows.
What You Will Do as Senior Technical Writer
You will establish and lead the documentation practice at Bestow, setting world-class standards and practices. Responsibilities include:
- Creating clear documentation for complex platform capabilities and processes.
- Maintaining guides covering APIs, user manuals, integration guides, and compliance resources.
- Leading documentation work streams for major product releases in collaboration with cross-functional teams.
- Implementing AI-powered documentation workflows with Product Operations.
- Developing documentation strategies that simplify insurtech concepts for varied audiences.
- Building internal knowledge management systems to aid team onboarding and collaboration.
- Establishing documentation standards, style guides, and quality frameworks.
- Collaborating with Customer Success and Support to preempt content gaps.
- Supporting strategic initiatives with process and workflow documentation.
Who You Are
You have a Bachelor's degree in Technical Writing, Communications, Computer Science, or related field, with 4+ years of technical writing experience in SaaS environments, preferably in fintech, insurtech, or regulated industries. You are skilled in documenting APIs, developer integrations, and technical workflows for both technical and non-technical audiences. Familiarity with GitBook, Notion, Confluence, Markdown, Git, Swagger, Postman, OpenAPI; plus experience with AI-native content creation workflows and process documentation is essential.
Total Rewards
Bestow offers competitive salary, equity, comprehensive benefits including medical, dental, vision, lifestyle stipend, flexible paid time off, remote work options, and a state-of-the-art office for those who prefer in-office settings. Recognized as a top employer, Bestow values diversity and provides a supportive, inclusive environment.
Key skills/competency
- Technical Writing
- Documentation
- SaaS
- APIs
- Insurtech
- AI
- Content Strategy
- Collaborative
- Process Documentation
- Compliance
How to Get Hired at Bestow
🎯 Tips for Getting Hired
- Research Bestow's culture: Review mission, benefits, and recent accolades.
- Customize your resume: Highlight SaaS and technical writing expertise.
- Emphasize AI skills: Detail experience with docs-as-code workflows.
- Prepare portfolio: Showcase clear, accessible documentation samples.
- Practice interview insights: Be ready to discuss collaboration and documentation strategy.