Help Desk Analyst

About ASRT

The American Society of Radiologic Technologists (ASRT) is a distinguished nonprofit membership organization dedicated to advancing the profession of medical imaging and radiation therapy. Established in 1920, ASRT has a rich history of supporting over 156,000 members nationwide, including radiologic technologists, radiation therapists, and related healthcare professionals. Our mission is to empower our members through education, advocacy, and professional development, ensuring they stay at the forefront of technological advancements and industry standards. Located in a state-of-the-art facility, ASRT fosters a collaborative and innovative environment where professionals from various disciplines work together to meet the evolving needs of our members. We are committed to creating a positive, transparent, and highly professional workplace that values diversity, inclusion, and continuous growth.

About The Role

We are seeking an entry-level IT Help Desk Analyst to join our dynamic IT team. This pivotal role involves providing exceptional Tier 1 support to our staff members by addressing a wide range of technical inquiries and issues. As the first responder to help requests, you will be responsible for receiving, prioritizing, documenting, and resolving end-user support tickets efficiently and effectively. The ideal candidate will possess a customer-centric approach, demonstrating professionalism and patience while assisting staff with hardware, software, and peripheral equipment troubleshooting. The role offers an excellent opportunity to develop technical skills in a supportive environment, gain hands-on experience with various IT tools and systems, and contribute to the smooth operation of our organization’s technological infrastructure.

Qualifications

• Degree in a computer-related field or relevant experience.
• Courteous, professional demeanor with strong customer service focus.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Basic knowledge of computer hardware, software, and peripheral devices.
• Familiarity with help request tracking tools.
• Strong research skills for independent troubleshooting using knowledge bases.
• Willingness to learn new software and hardware.
• Excellent communication skills for interacting with all staff levels.

Responsibilities

• Perform hands-on fixes for staff computers (installing/upgrading software, hardware, configuring systems).
• Manage test fixes and conduct follow-up to ensure full problem resolution.
• Field incoming help requests via ticketing system, prioritizing and documenting each.
• Perform diagnostics using utilities and research methods to identify solutions.
• Maintain detailed records of troubleshooting processes for continuous improvement.
• Set up, configure, and maintain end-user devices (workstations, mobiles, peripherals).
• Perform preventative maintenance to optimize device performance.
• Escalate complex issues to senior IT staff when necessary.
• Collaborate on larger projects like system upgrades or deployments.
• Assist in managing internal IT assets for accurate inventory records.

Benefits

• 100% employer-paid premiums for medical, dental, vision, life insurance, short- and long-term disability, and identity theft protection.
• Generous 401(k) plan with company matching contributions.
• Paid time off including vacation, sick leave, holiday pay, and community volunteer time.
• Tuition reimbursement and various professional development opportunities.

Equal Opportunity

The American Society of Radiologic Technologists is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that a diverse workforce enhances our ability to serve our members and achieve our organizational goals. All qualified candidates, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic, will receive equal consideration for employment. We are dedicated to creating an environment where all employees feel valued, respected, and empowered to contribute to our mission. All new hires are subject to the E-Verify Employment Eligibility Verification Program to ensure compliance with applicable employment laws.

Key skills/competency

• Tier 1 Support
• Technical Troubleshooting
• Customer Service
• Ticketing Systems
• Hardware/Software Installation
• System Configuration
• IT Asset Management
• Preventative Maintenance
• Diagnostics
• Communication Skills