Customer Support Specialist

About TurboTax USA

TurboTax USA is a leading provider of tax preparation software and services, committed to simplifying the tax filing process for millions of individuals and small businesses across the country. With a focus on innovation, user-friendly interfaces, and reliable support, TurboTax has established itself as a trusted brand in the tax industry. The company constantly strives to enhance customer experience through cutting-edge technology and dedicated customer service teams. As part of its ongoing commitment to excellence, TurboTax USA offers flexible work opportunities that allow individuals to contribute to its mission while maintaining work-life balance.

About The Role: Customer Support Specialist

The Customer Support Specialist role is a remote, flexible position designed to assist customers with their tax-related questions and software navigation. As a Customer Service Representative, you will be the frontline support for users seeking guidance on downloading, logging in, importing documents, printing, filing, and understanding basic tax questions. The position offers an excellent opportunity for individuals seeking to work from home, build customer service skills, and earn competitive compensation. You will be supported by subject matter experts and performance specialists who will guide you through the certification process and ongoing support, ensuring you are well-equipped to deliver exceptional service. The role is ideal for motivated individuals who enjoy helping others and are eager to learn about tax software and customer support techniques.

Qualifications

• Strong communication skills and a proactive attitude.
• No specific accounting background required; enthusiasm to learn is key.
• Ability to articulate solutions clearly and empathetically.
• Understanding of customer needs and commitment to excellent service.
• Basic computer literacy and familiarity with online platforms.
• Willingness to undergo certification training.
• Minimum commitment of 25 hours per week (flexibility for more).
• Reliable internet connection and a quiet workspace.

Responsibilities

• Assist customers with tax software inquiries and product features.
• Resolve common issues: downloading, logging in, importing, printing, filing.
• Guide users on basic tax questions and software functionalities.
• Collaborate with Subject Matter Experts (SME) during live calls.
• Maintain high customer satisfaction through empathetic, clear communication.
• Meet performance metrics: CSAT, call quality, schedule adherence.
• Opportunity to earn weekly performance-based bonuses.

Benefits

• Flexible work hours (8 am EST - 12 am midnight EST).
• Fully remote position, work from home.
• Competitive hourly pay of $24.
• $405 certification bonus.
• Performance-based incentives and weekly bonuses up to $250.
• Extra $5/hour during specific peak weeks (e.g., April 9-15 for 8+ hours/day).
• Comprehensive support from SMEs and performance specialists.

Equal Opportunity Employer

TurboTax USA is an equal opportunity employer committed to creating an inclusive environment for all employees and applicants. We celebrate diversity and are dedicated to providing equal employment opportunities regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or any other protected status. We believe that a diverse workforce fosters innovation and enhances our ability to serve our customers effectively. All qualified candidates will be considered for employment without regard to any protected characteristic, and we are committed to ensuring a fair and equitable hiring process.

Key skills/competency

• Customer Service
• Tax Software Support
• Communication Skills
• Problem Solving
• Empathy
• Technical Support
• Remote Work
• Time Management
• Tax Preparation Basics
• Client Relations