Fan Fest Event Security - US Open
BEST Crowd Management · Queens, NY
- On site
- Part-time
- $37,440 / year
- Queens, NY
Job highlights
- Provide event security and customer service at Fan Fest.
- Monitor access points and ensure attendee safety.
- Assist with event setup and crowd management.
- Respond to incidents and resolve attendee issues.
- Requires NY Guard Card and Fire Guard Certification.
About the role
About the Role
Join the dynamic team at BEST Crowd Management as an Event Staff / Security professional. In this role, you will have a diverse range of responsibilities, combining event staff duties with security tasks to ensure a safe and enjoyable experience for event attendees. We are seeking adaptable individuals with excellent communication skills and a strong commitment to customer service and safety.Responsibilities
- Assist with event setup, including the arrangement of equipment, signage, and other necessary materials.
- Monitor access points and conduct thorough security checks to prevent unauthorized entry and ensure the safety of attendees.
- Provide friendly and helpful customer service by assisting attendees with inquiries, directions, and general event information.
- Collaborate with event staff and security personnel to maintain a safe and organized environment.
- Assist in crowd management, including controlling entry and exit points and ensuring proper flow of attendees.
- Respond promptly and effectively to security incidents or emergencies, following established protocols.
- Monitor event areas to enforce event rules, regulations, and safety procedures.
- Handle and resolve attendee complaints or conflicts in a calm and professional manner.
- Adhere to company policies, procedures, and guidelines to deliver a high standard of service and security.
Requirements
- Be at least 18 years old (age requirements may vary depending on local regulations).
- Hold a high school diploma or equivalent (some college education is preferred).
- Previous experience in event security, law enforcement, or a related field is advantageous.
- Possess strong physical fitness and the ability to stand or walk for extended periods.
- Exhibit excellent observational and problem-solving skills.
- Demonstrate exceptional communication and interpersonal skills.
- Work effectively in a team and collaborate with individuals from diverse backgrounds.
- Maintain flexibility to work evenings, weekends, and holidays based on event schedules.
- Possess a valid New York Guard Card or New York State Security License.
- Possess or willing to obtain a F03/F04 Fire Guard Certification.
Benefits
- Enjoy competitive pay based on your experience and qualifications.
- Gain experience in event management and security.
- Enhance your skills in communication, problem-solving, and customer service.
- Network with professionals from various fields, including event management and security.
- Be part of a supportive team that values teamwork, professionalism, and attendee satisfaction.
Key skills/competency
- Event Security
- Crowd Management
- Customer Service
- Access Control
- Safety Procedures
- Incident Response
- Communication Skills
- Problem-Solving
- Team Collaboration
- Event Setup
Skills & topics
- Event Security
- Crowd Management
- Security Guard
- US Open
- Fan Fest
- Seasonal Work
- Part-time
- Customer Service
- Queens NY
- BEST Crowd Management
How to get hired
- Tailor your resume: Highlight security, customer service, and event experience.
- Emphasize certifications: Clearly list your NY Guard Card and Fire Guard Certification.
- Showcase soft skills: Detail your communication, problem-solving, and teamwork abilities.
- Be prepared for seasonal work: Emphasize flexibility for evenings, weekends, and holidays.
- Apply early: Ensure your application is submitted promptly for this seasonal role.
Technical preparation
Obtain NY Guard Card or State Security License.,Get F03/F04 Fire Guard Certification.,Practice physical stamina for long periods.,Review company security protocols.
Behavioral questions
How do you handle difficult attendees calmly?,Describe a time you worked in a team.,How do you ensure safety during an event?,What is your approach to problem-solving?
Frequently asked questions
- What is the work arrangement for the Fan Fest Event Security role at BEST Crowd Management?
- The Fan Fest Event Security position at BEST Crowd Management is seasonal work specifically for the operating season of the USTA Billie Jean King Tennis Center. It is a part-time role requiring flexibility for evenings, weekends, and holidays.
- What are the primary responsibilities of a Fan Fest Event Security staff member?
- As Fan Fest Event Security, you will be responsible for event setup, monitoring access points, conducting security checks, providing customer service, assisting with crowd management, responding to incidents, and enforcing event rules. The role combines event staff duties with security tasks.
- What specific certifications are required for the Fan Fest Event Security job in Queens, NY?
- To be considered for the Fan Fest Event Security role, you must possess a valid New York Guard Card or New York State Security License. Additionally, you must possess or be willing to obtain a F03/F04 Fire Guard Certification.
- Does BEST Crowd Management offer training or support for obtaining required certifications for the Fan Fest Event Security role?
- While the job description states you must possess or be willing to obtain the required certifications (NY Guard Card, Fire Guard Certification), it doesn't specify if BEST Crowd Management offers direct training. It's advisable to inquire about this during the application process.
- What is the pay rate for Fan Fest Event Security at the US Open?
- The Fan Fest Event Security position at the US Open with BEST Crowd Management offers a pay rate of $18.00 per hour. This rate is competitive and based on the specified hourly wage for the role.
- What is the minimum age requirement for this event security position?
- Candidates for the Fan Fest Event Security role must be at least 18 years old. Age requirements may vary based on local regulations, but 18 is the stated minimum.
- What kind of physical demands are expected for the Fan Fest Event Security role?
- The role of Fan Fest Event Security requires strong physical fitness. You must be able to stand or walk for extended periods throughout your shifts to effectively monitor the event areas and assist attendees.