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Internet Sales (BDC) Manager

Berman Auto Group

Oak Lawn, Illinois, United StatesOn Site

Original Job Summary

Internet Sales (BDC) Manager

The Internet Sales (BDC) Manager plays a pivotal role in our dealership by leading the online sales department. Your primary responsibility will be to manage and drive the online sales operations, ensuring the achievement of sales targets, exceptional customer service, and overall departmental success.

Benefits:

  • Family Owned & Operated
  • Competitive PTO Policy (Earn 2 weeks within your first year)
  • Low-Cost Medical, Dental, Vision & Life Insurance Options
  • Short Term & Long Term Disability
  • 401K
  • Automotive Service & Sales Discounts
  • Outlined Career Path and Opportunities for Advancement

Responsibilities:

  • Support dealership success through collaborative teamwork
  • Maintain high customer service via prompt online responses
  • Train Sales Specialists on CRM, online sales, and follow-up
  • Collaborate with Marketing to create engaging online content
  • Motivate team members to meet and exceed sales goals
  • Prepare regular performance and metrics reports

Qualifications:

  • Proven experience in Internet Sales (BDC) Management
  • Fluency in Spanish is highly preferred
  • Strong leadership and team management skills
  • Excellent communication and customer service skills
  • Proficiency with online sales tools, CRM software, and digital marketing platforms
  • Knowledge of auto industry trends and products
  • Results-driven with strong organizational abilities
  • Experience in training and motivating teams

All personal information will be kept confidential following EEO guidelines. Berman Auto Group is an equal opportunity employer.

Key skills/competency

  • Internet Sales
  • BDC Management
  • Leadership
  • CRM
  • Digital Marketing
  • Customer Service
  • Team Training
  • Performance Reporting
  • Automotive
  • Fluent Spanish

How to Get Hired at Berman Auto Group

🎯 Tips for Getting Hired

  • Research Berman Auto Group's culture: Study their mission and team reviews.
  • Customize your resume: Highlight BDC management and sales achievements.
  • Emphasize digital skills: Showcase CRM and online marketing experience.
  • Prepare for behavioral interviews: Practice leadership and motivation examples.

📝 Interview Preparation Advice

Technical Preparation

Review CRM software functionalities.
Practice using digital marketing tools.
Update knowledge of automotive trends.
Familiarize with online sales platforms.

Behavioral Questions

Describe a team conflict resolution example.
Explain your leadership approach.
Discuss handling customer escalations.
Illustrate motivating underperforming team.