Senior Human Resources Manager

About Benne: Bangalore Heritage Dosa

Benne, founded by filmmaker Akhil and psychologist Shriya, emerged from a shared passion for authentic Bangalore-style dosas. Unable to find their childhood favorite in Mumbai, they meticulously perfected a recipe, realizing that the true essence of a great dosa lies in the honor, respect, and care invested in its creation, beyond just simple ingredients.

The Role: Senior Human Resources Manager

We are seeking a Senior Human Resources Manager to spearhead the people function across Benne’s multiple outlets and central kitchen operations. This pivotal role demands an individual who deeply understands the fast-paced, complex, and disciplined nature inherent in hospitality and Quick Service Restaurant (QSR) environments. You will serve as a strategic partner to our operations teams, diligently driving key HR initiatives including hiring, performance management systems, compliance, and fostering a positive culture across all locations.

Key Responsibilities

• Talent & Manpower Planning: Lead both bulk and leadership hiring efforts across all Benne outlets, and build robust, localized talent pipelines to ensure continuous staffing.
• Performance & Promotions: Design and implement structured promotion pathways. Drive effective performance review systems tailored for both floor and kitchen teams. Align employee incentives directly with outlet performance metrics.
• Compliance & Payroll Oversight: Ensure stringent adherence to all labour laws, including PF, ESIC, PT, and Shop & Establishment regulations. Oversee accurate payroll coordination and essential documentation. Manage all HR-related audits and statutory filings efficiently.
• HR Operations Across Locations: Standardise Human Resources Standard Operating Procedures (SOPs) across all outlets and the central kitchen. Monitor critical metrics such as attrition, absenteeism, and productivity. Implement and manage HR Management Systems (HRMS) and reporting dashboards for data-driven insights.
• Culture & Employee Relations: Effectively handle grievances and disciplinary processes with fairness and transparency. Develop and implement engaging initiatives to improve employee retention and satisfaction. Partner closely with Operations leadership to cultivate and maintain a high-performance culture throughout the organization.

Requirements

• 3-6 years of progressive HR experience, specifically within hospitality, QSR, retail, or multi-unit operations.
• A strong understanding and proven track record in blue-collar workforce management.
• Demonstrated experience in scaling HR functions efficiently across multiple operational outlets.
• Exhibits a high ownership mindset and possesses strong operational alignment capabilities.

Compensation

Compensation for the Senior Human Resources Manager position is negotiable and will be determined based on the candidate's experience and qualifications.

How to Apply

To apply, please email your resume to hr@shimowfoods.com. Ensure the subject line clearly states: “Senior HR Manager-Mumbai :)”

At Benne, we are dedicated to serving food we love—with care, honesty, and heart. If your values align with ours, we encourage you to apply.

Key skills/competency

• HR Management
• Talent Acquisition
• Performance Management
• Labour Law Compliance
• Payroll Administration
• Employee Relations
• HR Operations
• QSR Experience
• Multi-unit HR
• Workforce Planning