Support Operations Manager
Bending Spoons
Job Overview
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Job Description
About Bending Spoons
Bending Spoons is on a mission to build an outstanding company that makes a significant impact by acquiring and growing digital businesses. The company is known for its strong culture, excellence, and high ethical standards.
Role Overview - Support Operations Manager
As the Support Operations Manager, you will improve customer support operations through various projects. You are responsible for ensuring a fast, consistent, and reliable support experience while collaborating with cross-functional teams to launch new tools such as chatbots. Additionally, you will work on strengthening relationships with key B2B customers and explore opportunities to promote new product offers.
Key Responsibilities
- Improve and optimize customer support workflows and tools.
- Coordinate activities to deliver consistent, fast, and reliable customer assistance.
- Collaborate on the launch and refinement of support tools.
- Strengthen B2B customer relationships and identify growth opportunities.
- Execute strategic projects for increased customer engagement.
What We Look For
The ideal candidate possesses strong reasoning ability, drive, team spirit, and proficiency in English. You need to solve complex problems, display ambition, work collaboratively, and show deep responsibility for your work.
What We Offer
You will work with talented, entrepreneurial teams in a demanding environment with exceptional growth opportunities. Benefits include competitive pay, equity, flexible hours, remote working options, comprehensive health insurance, rich relocation packages, and generous parental support.
Commitment, Contract & Location
This is a full-time, permanent or fixed-term role. Positions are available in Milan, London, Madrid, Warsaw or remotely in selected countries. Initially, you are encouraged to work from the Milan office to quickly integrate into the Bending Spoons culture.
Selection Process
The selection involves rigorous screening and tests designed to assess verifiable excellence. Even if you feel your CV is not perfect, if you believe in your potential, you are encouraged to apply.
Key skills/competency
Customer support, operations, workflow, efficiency, collaboration, B2B, strategy, growth, chatbot, digital
How to Get Hired at Bending Spoons
- Research Bending Spoons culture: Explore their values and recent news.
- Customize your resume: Highlight support operations and project management skills.
- Prepare for tests: Practice problem-solving and workflow optimization.
- Show collaboration: Emphasize teamwork and initiative in your application.
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