Support Operations Manager
Bending Spoons
Job Overview
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Job Description
About Bending Spoons
At Bending Spoons, we’re striving to build one of the all-time great companies by serving a huge number of customers, nurturing team growth, and creating significant value. We acquire digital businesses with untapped potential and boost them using our platform of expertise, technology, data, talent, and a distinct culture.
Role Overview
The Support Operations Manager is a key role in enhancing customer support operations. You will manage projects to improve workflows, onboard external providers, and implement new support tools such as chatbots. Your focus will be to deliver fast, consistent, and reliable customer assistance while strengthening B2B customer relationships and promoting new product engagement.
Responsibilities
- Improve customer support operations through various projects.
- Ensure outstanding support experience with effective execution.
- Collaborate on launching new support tools and refining processes.
- Strengthen B2B customer relationships by delivering excellent service.
- Identify opportunities for new product offers and customer engagement.
What We Look For
- Strong reasoning ability with sharp idea structuring.
- Ambition, drive, and a high level of personal responsibility.
- Team spirit and a willingness to support and work collaboratively.
- Proficiency in English for effective communication.
What We Offer
You will join incredibly talented teams with an exceptional opportunity for growth. Benefits include competitive pay, equity, flexible hours, remote working options, top-notch health insurance, rich relocation packages, generous parental support, and annual retreats.
Commitment & Contract
This is a full-time permanent or fixed-term role.
Location & Selection Process
The position is available in Milan, London, Madrid, Warsaw or remote in selected countries. For rapid cultural integration, initial months are recommended at the Milan office. The selection process emphasizes excellence and may involve challenging tests and extended timelines.
Key Skills/Competency
- Customer Support
- Operations Improvement
- Workflow Optimization
- Chatbot Implementation
- B2B Relationship
- Project Management
- Process Enhancement
- Strategic Planning
- Analytical Thinking
- Team Collaboration
How to Get Hired at Bending Spoons
- Research Bending Spoons culture: Review mission, values, and recent news.
- Customize your resume: Align past experience with support operations.
- Highlight key projects: Stress workflow optimization and customer support.
- Prepare for tests: Expect challenging assessments and structured interviews.
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