Administration Officer, Diabetes Alliance Program Plus

Overview

Join the innovative Diabetes Alliance Program Plus (DAP+) team at Hunter New England Local Health District, dedicated to enhancing diabetes care across the Hunter New England region. This temporary full-time role, classified as Administration Off Level 4, offers a salary of $75,176.80 – $76,897.65 per annum for 38 hours per week.

Where You'll Be Working

You will be based at Wisteria House, James Fletcher Campus in Newcastle, working within a dynamic multidisciplinary team. The DAP+ program focuses on improving diabetes care through specialist outreach and integrated models within primary care. Our team prides itself on being supportive, inclusive, and innovative, with a strong commitment to teamwork, continuous improvement, and cultural respect.

About The Role

We are seeking a capable and organized Administration Officer to be the operational engine room for the DAP+ team. This pivotal role involves supporting both face-to-face and virtual case conference clinic administration, ensuring system accuracy, providing patient and customer service, managing education administration, assisting with data extraction and collection, and generally ensuring the smooth behind-the-scenes operation of the team.

Key Responsibilities Include

• Providing general administrative support, including diary management, travel arrangements, timesheet and leave/payroll processing, and managing correspondence.
• Prioritizing and monitoring workflow under limited direction to ensure tasks and projects are completed efficiently.
• Preparing reports, documents, newsletters, and complex correspondence.
• Organizing and providing secretariat support for meetings and committees, including agenda and minute preparation.
• Coordinating meeting rooms and video/teleconferencing facilities.
• Offering professional reception services for internal and external inquiries.
• Monitoring billing quality control and waitlist management.
• Supporting procurement processes and maintaining accurate patient and program data.

About You

We are looking for a proactive, organized, and adaptable administration professional who thrives in a fast-paced healthcare environment. Essential qualities include:

• Excellent interpersonal skills, both written and verbal.
• Strong attention to detail and confidence in managing competing priorities.
• Sound organizational and time management skills.
• Experience with various health software, hardware, and electronic systems.
• Flexibility, adaptability, and a solutions-focused approach.
• Ability to work collaboratively with diverse internal and external stakeholders.
• A high level of professionalism and customer service.

Why Join Us?

This is your opportunity to contribute to a meaningful program that directly improves diabetes care across the region. Hunter New England Local Health District offers:

• Structured onboarding and ongoing support.
• A collaborative and welcoming team environment.
• Full training and access to professional development opportunities.
• The chance to build your administrative career within NSW Health.
• Full-time stability with access to leave entitlements, salary packaging, and other employee benefits, including a Fitness Passport.

If you are ready to make a difference and grow your career within a supportive health service, we encourage you to apply.

Additional Information

An eligibility list may be created for future temporary full or part-time vacancies. Hunter New England Local Health District is an inclusive employer committed to diversity and welcomes applicants from all backgrounds. Accommodations and adjustments can be made for the recruitment process. Eligibility for employment requires Australian citizenship, permanent residency, or a current New Zealand passport. Visa sponsorship is not available for this position.

Applicants will be assessed against essential requirements and selection criteria in the position description. Resources for addressing selection criteria and support for Indigenous applicants are available. This is a Category A position, requiring compliance with NSW Health policy on occupational assessment, screening, and vaccination against specified infectious diseases. Salary packaging options are available to employees.

Key skills/competency

• Administrative Support
• Diary Management
• Workflow Prioritization
• Data Entry & Accuracy
• Customer Service
• Meeting Coordination
• Patient Management Systems
• Report Preparation
• Procurement Support
• Health Administration Software