Technical Account Manager

About Beefree:

At Beefree, our hive buzzes with the spirit of invention, profound curiosity, and a down-to-earth approach. We're not just any SaaS company; we're a place where creativity meets technology to empower businesses, creators, and individuals in digital communications. Our mission? To help ideas take flight through an intuitive, no-code, drag-and-drop builder for designing responsive emails and landing pages online and embedded in hundreds of SaaS applications.

We're a fully remote team that values doing things a bit differently. Embracing transparency, we share our journey's highs and lows with the world. As a software company born in Italy, our diverse team stretches from Europe to the U.S., blending the best of both worlds. Shared values unite our collective from different walks of life with a singular mission: democratizing the design of complex digital assets like emails and landing pages. We aim to provide tools that free up individuals and teams to produce their finest work. You can read more about the Beefree story, our values and operating principles, and our unique culture on our website.

The Role and Your Impact:

As a Technical Account Manager, reporting to the Manager of the Beefree Customer Team, you will use your technical expertise to empower our expanding customer base with our cutting-edge embeddable editor, Beefree SDK. Join us in supporting innovative SaaS companies, from agile startups to industry giants as they tackle challenges like how to incorporate AI into their strategy. This exciting remote role requires you to be based in the USA.

Your Adventures Include:

• Driving Net Revenue Retention (NRR) by proactively identifying and securing expansion opportunities, and partnering with your team to execute effective contract renewals with our strategic accounts.
• Leading commercial discussions, including the negotiation of contracts and detailed discussions around billing and pricing structures with C-level and executive stakeholders.
• Cultivating relationships with key business and technical leaders, serving as a trusted advisor throughout the full customer lifecycle.
• Serving as the customer advocate, collaborating with internal teams (Product, Development, Marketing) to ensure alignment and curating product feedback to enhance the Beefree SDK.
• Showcasing an understanding of the Beefree SDK to align its capabilities with customer workflows and integrated applications to maximize value realization.

You're Perfect for this Role If You Have:

• 2-3 years of experience in a technical role such as solutions engineer, technical consultant, or technical account manager.
• Demonstrated experience with negotiating commercial contracts and discussing billing with C-level executives.
• Ability to articulate complex concepts to both technical and non-technical audiences.
• Conversational proficiency in web technologies like HTML/CSS/JS, API, and SDK.
• Proven ability to build strong relationships with customers and understand their technical needs.
• Experience in providing technical support and resolving issues efficiently.
• Ability to build a web app, or experience with email builders or similar software, is a plus.

Perks of Joining the Hive:

• Your choice of equipment: We’ll provide you with a laptop (your choice of PC or Mac), plus monitor and accessories.
• Remote flexibility: This is a fully remote U.S.-based position. We believe in people and understand that their potential can be unlocked regardless of where they work. Our Way of Working (WoW) provides the flexibility to work from the office, home, or other locations for limited periods of time.
• Recharge: We advocate for taking at least three weeks of vacation yearly to unwind.
• European retreats: Join our dynamic team, spread across the USA, Canada, Italy, Germany, Bulgaria, and Denmark. We all work with a scale-up mindset towards being the market leader. Our 2025 yearly retreat was set in beautiful Southern Spain.
• Professional development: Seize numerous opportunities for professional growth through daily interactions with industry-leading products and access to a wealth of training resources and events.
• For US-based hires: Home office setup & Internet stipend: Kickstart your home office with $350 to ensure you have everything you need, plus a $100/month stipend to cover your Internet expenses.
• Health benefits: We provide comprehensive health benefits to support you and your family's well-being.
• 401(k) plan: Plan for the future with our 401(k) retirement plan, including a 3% company contribution upon enrollment in the plan.

Some benefits may vary based on your specific location. Our team can help answer any questions after starting the recruiting process.

Our Hiring Process:

• Apply online and you'll hear from us a few weeks after your application.
• Interviews with People & Culture, the Manager of the Success Team, and other teammates.

Beefree's legal name is Bee Content Design, Inc., a Delaware corporation wholly-owned subsidiary of Growens S.p.A. Growens and Beefree are equal-opportunity employers and value diversity. We do not discriminate on the basis of ethnicity, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, or any other basis protected by law.

Key skills/competency:

• Technical Account Management
• SaaS Sales
• Net Revenue Retention
• Customer Relationship Management
• Technical Support
• API Integration
• SDK Understanding
• Contract Negotiation
• Billing & Pricing Strategy
• Product Feedback